An appreciative property owner wanted to thank Luis Rauda and Ryan Tower by nominating them for employees of the month for going above and beyond what was expected of them and for their exceptional customer service.
On Saturday, July 23rd, Luis and Ryan responded to a sewer backup complaint at a business on 9th Avenue South. Right away, their calm demeanor and friendly attitude deescalated the stress of having raw sewage in the basement that had just been renovated less than a year ago. Luis and Ryan even stayed longer than it originally would have taken to solve the problem, not only to check the city lines but the property owners portion in the house to make sure their line was completely clear. Their extra effort saved the citizen from having to call in a plumber. What took Luis and Ryan a few minutes to resolve saved this person hours, money and additional stress.
Luis and Ryan are friendly, knowledgeable and professional. The City of Lethbridge is fortunate to have them as a front face to the public.