The City of Lethbridge Public Safety Communications Centre (PSCC), along with its emergency services partners, is pleased to announce that Text with 9-1-1 Service (T9-1-1) for the deaf, deafened, hard of hearing, and speech-impaired (DHHSI) community is now available in Lethbridge and the surrounding region.
T9-1-1 is a service that allows members of the DHHSI community to call 9-1-1 during an emergency and converse with a 9-1-1 call taker by text message. The PSCC is the Primary Public Safety Answering Point for the City of Lethbridge and surrounding communities. A special application allows the 9-1-1 call taker to recognize the call as coming from a registered cell phone that is associated with a DHHSI member and enables the call taker to text with the caller to deal with the emergency.
It is important to note:
- To be eligible to use this service, members of the DHHSI community must register with their wireless service providers.
- In the event of an emergency, the T9-1-1 registered user must dial 9-1-1 on their cell phone, just as if they were making a voice call. Even if the caller can't speak, the 9-1-1 call taker will automatically receive an indicator that advises them to communicate with the caller via text messaging.
- DHHSI callers should only call 9-1-1 for emergencies.
- Voice calling remains the best and most effective way to access 9-1-1 services for anyone who is not deaf, deafened, hard of hearing or with a speech impairment.
For additional information, including how to register your cell phone for T9-1-1 service, please visit www.Textwith911.ca.