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Text With 9-1-1 Service Now Available

​The City of Lethbridge Public Safety Communications Centre (PSCC), along with its emergency services partners, is pleased to announce that Text with 9-1-1 Service (T9-1-1) for the deaf, deafened, hard of hearing, and speech-impaired (DHHSI) community is now available in Lethbridge and the surrounding region.  

T9-1-1 is a service that allows members of the DHHSI community to call 9-1-1 during an emergency and converse with a 9-1-1 call taker by text message.  The PSCC is the Primary Public Safety Answering Point for the City of Lethbridge and surrounding communities.  A special application allows the 9-1-1 call taker to recognize the call as coming from a registered cell phone that is associated with a DHHSI member and enables the call taker to text with the caller to deal with the emergency.   

It is important to note:

  • To be eligible to use this service, members of the DHHSI community must register with their wireless service providers.
  • In the event of an emergency, the T9-1-1 registered user must dial 9-1-1 on their cell phone, just as if they were making a voice call.  Even if the caller can't speak, the 9-1-1 call taker will automatically receive an indicator that advises them to communicate with the caller via text messaging. 
  • DHHSI callers should only call 9-1-1 for emergencies.
  • Voice calling remains the best and most effective way to access 9-1-1 services for anyone who is not deaf, deafened, hard of hearing or with a speech impairment.

For additional information, including how to register your cell phone for T9-1-1 service, please visit

Media Contact:

Chris Kearns
PSCC Manager