We have received reports from utility customers who have
been contacted recently by someone claiming to be a City of Lethbridge utility
representative. The caller states that the customer’s account is overdue and
will be disconnected. The caller goes on to state that the only way to make
payment is to purchase a prepaid debit/credit card at
a local retailer. The City of Lethbridge utility department does not contact
customers in this manner and does not accept payment via prepaid cards.
If your utility account ever does fall into arrears, the
City of Lethbridge will mail you a written notice. We will then hand deliver a
warning notice before taking any disconnect action. If you have received such a
call, we urge you to contact the Lethbridge Police Service or the Canadian
Anti-Fraud Centre. If you are ever contacted by a third-party collections
agency, you have the right to request proof of the debt.
For more information on potential scams and what to do if
you encounter one, visit the Canadian Anti-Fraud Centre website. For account
inquiries please call Utility Customer Care at 403 320 3111.