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Fun Pass

​​​​​​​​Just one swipe to swim, skate, explore & create.


​To better meet the needs of the community, the City of Lethbridge is excited to introduce the new Fun Pass. Now residents can purchase activity passes and register for programs all on one easy-to-use card. ​​


  
Accordion Answer
  

The Fun Pass is a single swipe card that will be more convenient and flexible for individuals and families using a variety of City of Lethbridge facilities. This pass can be loaded with different recreation and culture activities and will eventually be connected to online services like swim lesson registration (coming soon!) and pass renewal options.

  

Currently, the Fun Pass can be loaded with swim and skate pass purchases as well as registration to programs offered at the Helen Schuler Nature Centre.

  

​No, this new card, as well as a key fob are included when you purchase a pass or register for a program with one of the participating facilities. This currently includes the City of Lethbridge pools, operated by Recreation Excellence, skating rinks (excluding the ENMAX) and the Helen Schuler Nature Centre.

  

This new Fun Pass coincides with an upgrade to the City of Lethbridge’s leisure management software, a new system that will provide many enhancements including online services such as booking lessons and purchasing passes that will load onto your card, in the near future.

  

If you are already a swim pass holder, you should have received a letter outlining the new pass system and fee structure. If you did not receive this letter please, please talk with pool staff at your next visit. They will help transition your pass over to the new card and explain the changes. Any balance remaining on your current pass will transfer over.

  

​​Pool fees do need to increase periodically to adjust for operational costs. The introduction of the Fun Pass coincides with a pre-planned fee increase.

Because several pass options have been merged into more streamlined options, the fees have been averaged out to ensure the pools can still collect enough revenue to operate at the same level. This means some pass holders will see a reduction in cost with the new card but we recognize that others may see an increase.

Careful consideration was taken when setting new fees to ensure it would have the least amount of impact on the community while giving more access and convenience for pass holders.

See new fee structure here.​

  

​​At this time, swim lesson registration will remain the same. You can do so by calling any of the three City pools or by visiting in-person. In the New Year, this new software upgrade will allow for the much requested option of registering online. Stay tuned! 

  

​You can expect that at your next visit, your current pass will be replaced with a new Fun Pass and any balance remaining on your current pass will transfer over.​

  

No, skating pass fees will remain the same. View pass fees

  

​Registion for skating lessons will remain the same. Skating lessons are offered by many different organizations throughout the city and therefore are not connected to your Fun Pass. More information is available here.  ​

  

​The introduction of the Fun Pass provided the opportunity to reevaluate the many pass options that were being offered to Lethbridge residents and streamline the system to best meet the needs of the community. Historically the swim/skate combo had very little uptake and thus was removed from the pass options. The swim/skate combos were discontinued on September 30th,  2017. ​

  

​If pass fees pose a financial barrier for families or individuals, support may be available through the City of Lethbridge's Recreation and Cultural Fee Assistance Program.

For more information on this program visit http://www.lethbridge.ca/FeeAssistance​ or contact Lori Harasem at 403-320-4716. 

  

Your Fun Pass holds a barcode that is unique to you, therefore, each member of your family is required to scan their card upon entry. This will also help us better identify who is accessing our facilities and adjust our programming accordingly. 

  

You still have the option to purchase 10 visit passes but they will now be loaded on your Fun Pass card. When you have used up your designated number of visits, you can reload your card. ​​

  

​We welcome any feedback you may have on our new Fun Pass and will continue to adjust the system to best meet the needs of our community. If you have questions, concerns or comments please contact: 

Lori Harasem
City of Lethbridge, Recreation and Culture Development Manager
Phone: 403-320-4716
Email: lori.harasem@lethbridge.ca

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