What You Can Expect
The Screening Process
We screen on the basis of the qualifications listed in the job posting. This screening includes a review of the applicant’s:
Applicants who best meet the requirements will be offered an interview.
The Interview Process
You’ve applied for the job and someone from the City’s Human Resources Department has contacted you to schedule next steps. This could include:
• Job testing
Some of our job competitions require applicants to complete a job-related test and/or behavioural assessment. The results of this testing help the hiring team assess your knowledge, skill and strengths.
Our goal is to learn more about you. Specifically, how you as a person fit with the position and the team.
The phone interview assesses your technical skills and proficiency, to the level of determining whether you should be brought in for in-person interviews. Typically phone interviews are conducted by someone in a similar role and last about 30 minutes.
When selected for an interview you can expect:
• An interview by a panel made up of the hiring manager, a co-worker and a member of the Human Resources team
• To be asked behavioural descriptive questions
• You may also be asked to give a presentation or respond to a scenario. When we call to set-up your interview, we will give you the information you need to prepare.
Behavioural Descriptive Questions
These are questions that ask you to recall a past situation
They usually start with
• Tell me about a time…
• Describe a situation…
Here’s an example:
Tell me about one of the most difficult customer service experiences that you have had to handle.
Responding to Behavioural Descriptive Questions
We want you to respond with a specific example from your past experience. Don’t worry you don’t need to use names. You just have to tell us:
• What the Situation or Task was
• What Action you took
• What the Result was
o The outcome
o The accomplishment
o Something you learned
This is known as the STAR response
How to Prepare for a Behavioural Descriptive Interview
The job posting has a great list of the skills and knowledge needed for the position. Use this list to think about experiences you’ve had in the past that relate to the requested skills and knowledge on the posting.
You can use examples from previous work experiences, school, volunteering and/or committees you’ve participated on.
There are no trick questions in the interview. We are excited to meet you, and we want to get to know you better. Our hiring panel will do their best to help you relax so you can do your best. One of the easiest ways for you to relax is to be prepared.
What Happens Next
We take hiring very seriously and make a consensus-based decision. As a result, it can take up to two weeks for us to make our decision and track down references. Thanks for your patience. Your recruiter will contact you when the decision has been made.