About Access-A-Ride

 ​The Service

ACCESS-A-Ride is a City of Lethbridge service for people who are unable to use the regular public transit service with safety and dignity.

ACCESS-A-Ride is a shared ride public transportation service that operates within the City of Lethbridge, it is not a direct ride service. Booking and scheduling decisions are made to allow as many riders as possible to use the system while staying within our budgetary guidelines.
The cost of operating ACCESS-A-Ride is offset by fares collected from users, with the operating deficit being funded by the City of Lethbridge.

Service is provided within Lethbridge on a shared-ride “accessible door to accessible door” basis, providing a safe and secure trip from origin to destination. At no time do our drivers enter a client’s home. If a client requires help at home to enable them to be ready to go when ACCESS-A-Ride arrives it is the responsibility of the family or caregivers to make sure they have the assistance needed.

The History

The Lethbridge Handi-bus Association was a not-for-profit organization that provided handi-bus service in Lethbridge starting in 1975.  Over that time the system grew to a fleet of 20 buses serving about 1500 registered clients. As of August 1, 2007 the paratransit services for the City of Lethbridge became part of the Lethbridge Transit department and was renamed to ACCESS-A-Ride.  Access-A-Ride currently has 20 buses, many of which have been upgraded to the large 16 passenger units, and has approximately X registered clients.

Service Hours

Monday thru Saturday 7:00am - 10:30pm
Sunday 8:00am - 10:30pm
Holidays 7:00am - 7:00pm

Customer Care Centre

The Customer Care Centre will take your trip bookings or cancellations, registration, or any questions that you may have.

After hour telephone answering is provided by an answering service who can only take cancellations for your tirp.  If you require a trip to change to your existing trip, you will need to call the Customer Care Centre during business hours.