Access-A-Ride (AAR) is a city of Lethbridge service for people who are unable to use the regular public transit service with safety and dignity. AAR is a shared ride public transportation service that operates within the City of Lethbridge, it is not a direct ride service. Service is provided on a "accessible door to door" basis, providing a safe and secure trip from origin to destination.
Booking and scheduling decisions are made to optimize our services for as many customers as we possibly service. The costs of our services are slightly offset by fares collected from our clients, the remaining operating deficit is funded by the City of Lethbridge.
Registration & Eligibility
Eligible clients must register before they can being booking trip on ACCESS-A-Ride. The registration is in two parts - a personal information application and a medical assessment that must be completed by a physician, occupational therapist or physical therapist.
There is no registration fee, but you must meet the eligibility requirements and you are responsible for any charges incurred at your doctor's office if they do charge to fill out your registration form.
When you call to register, the following process takes place:
- An application form is mailed or faxed to you it be filled out. It is also available here.
- The form must be filled out legibly, completed in full and signed by a qualified health care practitioner and returned to the ACCESS-A-Ride office.
- Once the application is received in full, it will be processed within two weeks.
- Once a decision is made, a letter will be mailed to the applicant. If approved, a registration number will be issued and included in the letter. If declined, the reasons outlining the decision will be provided in the letter.
If your registration is denied by ACCESS-A-Ride, you may appeal this decision to the Accessible Advocacy Committee. To request a formal review, please send a letter to the:
Chairman of the Accessible Advocacy Committee
619 - 4 Ave N
Lethbridge, AB T1H 0K4
Demand vs. Subscription Trips
A demand trip is a booking that is taken for things such as medical appointments, errands, events/activities or visiting. They are taken up to 7 days in advance and are on a first come-first served availability.
If you take the same trip daily for a minimum of 4 weeks for dialysis, work, post-secondary education or medical therapy, a subscription trip may be booked for you based on service availability. If you would like to apply for a subscription trip, please fill out the Subscription Request Form below. You must first be a registered client to apply for a subscription trip.
Please note that subscription trips are provided only if there is available service and are automatically cancelled on holidays. If you require a subscription trip on a holidays, a regular booking will have to be made.
Rules and Regulations
Abuse of service privileges and/or ignoring the Passenger Code of Conduct shall be grounds for the temporary or permanent cancellation of your ACCESS-A-Ride registration (City Bylaw # 2362) which governs activities on public transit. “It shall be unlawful for any person to fight, swear, use insulting or obscene language, smoke, spit, or engage in unseemly or disorderly conduct in any of the buses of the City of Lethbridge”.
In addition, At no time do our drivers enter a client’s home. If a client requires help at home to enable them to be ready to go when ACCESS-A-Ride arrives it is the responsibility of the family or caregivers to make sure they have the assistance needed.