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City Hall moving all services online due to temporary closure

​As the City continues to take additional steps to limit the spread of COVID-19, all in-person services will be moving online, with City Hall closing to the public on Monday, May 10 until further notice.

Residents are able to access City information from the comfort of home and run a range of errands including paying for parking fines, renewing dog licenses, scheduling building permit inspections, renewing business licenses or checking their utilities usage and payments.

  • For a full list of our online service and payment options head to

  • To submit a service request to the City online, residents can visit our 311 Portal or call 311 during business hours, Monday to Friday, 8 a.m. to 4:30 p.m.

  • If residents find an essential service they cannot access online, appointments can be made by calling 311.

The shift to exclusive online services will allow the City to review and enhance current safety measures, ensuring we continue to protect our residents and staff once City Hall reopens.

Alberta has entered a critical stage of the pandemic. The arrival of highly transmissible variants has put pressure on our health care system. Public health measures are required to protect the health system and reduce the rising spread of COVID-19 province wide.

The City of Lethbridge is committed to continuing with all necessary measures to limit the transmission of COVID-19. Please follow our social media feeds and visit for regular updates.

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