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COVID-19 Relaunch in Lethbridge

As with each stage of our relaunch, we know the community has many questions. We are working hard to get resources in place and work with the organizations that operate many of our facilities to see what is feasible going forward. We will provide more information to our community as soon as we have that available.


Changes to City Services & Facilities

If you do not see a City service or facility listed, please call 311 during business hours for more information. This list does not include the status of local businesses or services.

City Hall Services

Service
​Status update
​Information
Cashiers
 ​Open with Restrictions


1st floor of City Hall or Yates Theatre for in-person payments. 

Physical distancing and visitor numbers are still restricted due to public health orders.


Residents are still encouraged to make online and telephone inquiries rather than visit City Hall. 

Call 311 to discuss payment options or visit the Accounts Payable and Receivable page for more information.
Tax and Assessment
 ​Open with Restrictions


1st floor of City Hall or Yates Theatre for in-person payments. 

Physical distancing and visitor numbers are still restricted due to public health orders.

Residents are still encouraged to make online and telephone inquiries rather than visit City Hall.

Call 311 to discuss payment options or learn more here.

Council Meetings
Open with restrictions

You can participate in public meetings and hearings by:

  • Watching a live webcast

  • Coming in-person and using physical distancing. Limited numbers in Council Chambers to follow public health guidelines.



Facility and Outdoor Space Bookings

Booking
​Status update
​Information
Picnic Shelters
Bookings available by phone only

Call 311 during business hours.

As of June 12, picnic shelters will permit up to 100 people.
Open Sports Fields
Open with restrictions

Open fields are available for drop-in
​Fenced Sports Fields
Some fields open with restrictions



Gymnasiums
 Closed

Dates to be announced.
​Arenas
Closed
Target dates:
ATB Centre (both ice surfaces) – July 11

Nicholas Sheran Arena –
August 8

​Yates & Sterndale Theatres
No ticket sales or 
performances
​Dates to be announced.

Indoor Recreation

Services offered at
​Status update
​Information
​Arenas

 Closed


 Closed

Target dates:
ATB Centre (both ice surfaces) – July 11

Nicholas Sheran Arena
– August 8

​Indoor Pools, Fitness and Leisure Centres
Operated by Recreation Excellence
  • Stan Siwik
  • Henderson Pool
  • Fritz Sick
  • Nicholas Sheran



 Closed

Target dates:
Stan Siwik Pool – July 11; hot tub will remain closed

Henderson Pool - July 19

Fritz Sick and Nicholas Sheran pool are not scheduled to re-open at this time.

​Westminster Outdoor Pool
 Closed
Leisure Centre
Operated by YMCA
  • Cor Van Raay YMCA

​Date and conditions to be announced by the YMCA.

Target date for the pool is mid-July.
​Spray Parks
  • Gyro Spray Park

  • Rotary Centennial Fountain


Open 




Washrooms open 10 a.m. - 6:30 p.m.


Lethbridge Transit

Services offered
​Status update
​Information
Transit
​Ride by Reservation only

This reserve a ride system will not provide door-to-door service. 

The current routing model is suspended.

Please note the available ride by reservation booking options.

  1. Online booking at http://ridebyreservation.lethbridge.ca
    • Available to book 24/7
    • Rides can be booked as close as 1 hr before if a trip is available
  2. Phone at 403-359-6558
    • Mon-Fri 8:30 a.m. to 4:30 p.m.
    • Must be booked 24 hrs in advance

Frequently Asked Questions

Access-a-Ride
Open with restrictions
> Access-A-Ride Screening

Helen Schuler Nature Centre

Service
​Status update
​Information
Facility
Open with restrictions

Visit www.lethbridge.ca/hsnc for details.

​​Wednesday through Sunday from 10 a.m. - 4 p.m.
(closed Mondays and Tuesdays)

You can schedule your preferred time to visit using our online booking option

​Programming
Online


Self-guided outdoor activities
​Online options available at www.lethbridge.ca/hsnc

Locations of activities available on the HSNC Facebook Page



Parks and Outdoor Spaces 

Service
​Status update
Parks and park benches/picnic tables
 ​Open
Playgrounds & outdoor fitness equipment
 Open

​Public bathrooms
 Open

​Disc Golf
 ​Open
​Fenced dog enclosure at Peenaquim park
 ​Open
​Riverstone Dog Park
 Open

​Tennis Club
 ​Open
​Skate Parks & Mountain Bike Park
 ​Open
​Horseshoe Pits & Lawn Bowling
 ​Open​
​Community Gardens
 ​Open
​Outdoor courts for recreational use
 ​Open


Waste & Recycling

Service
​Status update
​Information
Waste and Recycling Centre
 ​Open
Open Monday to Saturday,
7 a.m. to 5 p.m.

Free Saturday program has resumed.
Residential Yard Waste Sites
 Open

Open 7 days a week, 
9 a.m. to 7 p.m.


Other Facilities:




City Quick Links

News Centre   |   All Video Updates

If you don't see information about a City service you want, contact 311.

Community & Social Service Supports

COVID-19 Resources

  
Accordion Answer
  
  

From the comfort of home, residents can run a range of errands including paying for parking fines, renewing dog licenses, scheduling building permit inspections, renew business licenses, or check their utilities usage and payments.

  • For a full list of our online service and payment options head to lethbridge.ca/onlineservices.

  • To submit a service request to the City online, visit our 311 Portal.
    You can also call 311 during business hours, Monday to Friday, 8 a.m. to 4:30 p.m.


  

Lethbridge Transit

  • Fare payment is not required to use Transit services, including Regular and Access-a-Ride

  • All passengers are being asked to enter and exit Regular Transit buses using the rear door. Front door access will be limited to people with mobility challenges only

Utility Bills

  • Lethbridge residents will have the option to defer City utility payments for up to 90-days when faced with financial hardships related to COVID-19.

    • The deferral period will last from March 18, 2020 until June 18, 2020

    • This is a deferral program not a cancellation program – you will need to set up a payment plan after the 90 day deferral period.
    • If possible, we recommend setting up the payment plan today. Making even a small payment today can help to ease your payment burden in the future.

  • All residents have access to utilities at this time and utility customers will not be disconnected due to an overdue account. 

2020 Residential and Non-Residential Property Tax

  

The Emergency Management Act was amended on March 20 in the Alberta Legislature to allow local and provincial states of emergency to exist at the same time, helping communities and the province effectively respond to disasters.

The amendments provide clarity and improve the coordination of local and provincial response efforts in the event of emergencies and disasters, including wildfires, floods and pandemics.

Additional amendments were made on April 7, 2020 to address concerns and suggestions raised by Alberta municipalities and will help the province effectively respond to the COVID-19 pandemic.

The additional amendments include:

  • Providing clear language that it is an offence to be non-compliant with orders made under states of local or provincial emergency;
  • Clarifying that the minister has the power to modify a state of emergency without terminating it;
  • Clarifying that a provincially declared state of emergency can be for a pandemic in general, and not just for pandemic influenza.

Official State of Local Emergency - March 18, 2020
Renewal of Declaration of a State of Local Emergency - March 25, 2020
Renewal of Declaration of a State of Local Emergency - April 1, 2020
Renewal of Declaration of a State of Local Emergency - April 8, 2020

Renewal of Declaration of a State of Local Emergency - April 15, 2020

Renewal of Declaration of a State of Local Emergency - April 22, 2020 

Renewal of Declaration of a State of Local Emergency - April 29, 2020

Renewal of Declaration of a State of Local Emergency - May 6, 2020

Renewal of Declaration of a State of Local Emergency - May 13, 2020

Termination of State of Local Emergency - June 18, 2020