News Centre

COVID-19 Relaunch in Lethbridge

Published June 26, 2020

As with each stage of our relaunch, we know the community has many questions. We are working hard to get resources in place and work with the organizations that operate many of our facilities to see what is feasible going forward. We will provide more information to our community as soon as we have that available.

Changes to City Services & Facilities

If you do not see a City service or facility listed, please call 311 during business hours for more information. This list does not include the status of local businesses or services.

City Hall Services

Service	Status update	Information
Cashiers	Open with Restrictions 1st floor of City Hall or Yates Theatre for in-person payments. Physical distancing and visitor numbers are still restricted due to public health orders.	Residents are still encouraged to make online and telephone inquiries rather than visit City Hall. Call 311 to discuss payment options or visit the Accounts Payable and Receivable page for more information.
Tax and Assessment	Open with Restrictions 1st floor of City Hall or Yates Theatre for in-person payments. Physical distancing and visitor numbers are still restricted due to public health orders.	Residents are still encouraged to make online and telephone inquiries rather than visit City Hall. Call 311 to discuss payment options or learn more here. www.lethbridge.ca/taxes2020 lethbridge.ca/mycity
Council Meetings	Open with restrictions	You can participate in public meetings and hearings by: Watching a live webcast Coming in-person and using physical distancing. Limited numbers in Council Chambers to follow public health guidelines.

Service

Status update

Information

Cashiers

Open with Restrictions

1st floor of City Hall or Yates Theatre for in-person payments.

Physical distancing and visitor numbers are still restricted due to public health orders.

Residents are still encouraged to make online and telephone inquiries rather than visit City Hall.

Call 311 to discuss payment options or visit the Accounts Payable and Receivable page for more information.

Tax and Assessment

Open with Restrictions

1st floor of City Hall or Yates Theatre for in-person payments.

Physical distancing and visitor numbers are still restricted due to public health orders.

Residents are still encouraged to make online and telephone inquiries rather than visit City Hall.

Call 311 to discuss payment options or learn more here.

Council Meetings

Open with restrictions

You can participate in public meetings and hearings by:

Watching a live webcast
Coming in-person and using physical distancing. Limited numbers in Council Chambers to follow public health guidelines.

Facility and Outdoor Space Bookings

Booking	Status update	Information
Picnic Shelters	Bookings available by phone only	Call 311 during business hours. As of June 12, picnic shelters will permit up to 100 people.
Open Sports Fields	Open with restrictions	Open fields are available for drop-in
Fenced Sports Fields	Some fields open with restrictions
Gymnasiums	Closed	Dates to be announced.
Arenas	Closed	Target dates: ATB Centre (both ice surfaces) – July 11 Nicholas Sheran Arena – August 8
Yates & Sterndale Theatres	No ticket sales or performances	Dates to be announced.

Indoor Recreation

Services offered at	Status update	Information
Arenas	Closed Closed	Target dates: ATB Centre (both ice surfaces) – July 11 Nicholas Sheran Arena – August 8
Indoor Pools, Fitness and Leisure Centres Operated by Recreation Excellence Stan Siwik Henderson Pool Fritz Sick Nicholas Sheran	Closed	Target dates: Stan Siwik Pool – July 11; hot tub will remain closed Henderson Pool - July 19 Fritz Sick and Nicholas Sheran pool are not scheduled to re-open at this time.
Westminster Outdoor Pool	Closed
Leisure Centre Operated by YMCA Cor Van Raay YMCA		Date and conditions to be announced by the YMCA. Target date for the pool is mid-July.
Spray Parks Gyro Spray Park Rotary Centennial Fountain	Open	Washrooms open 10 a.m. - 6:30 p.m.

Lethbridge Transit

Services offered	Status update	Information
Transit	Ride by Reservation only This reserve a ride system will not provide door-to-door service.	The current routing model is suspended. Please note the available ride by reservation booking options. Online booking at http://ridebyreservation.lethbridge.ca Available to book 24/7 Rides can be booked as close as 1 hr before if a trip is available Phone at 403-359-6558 Mon-Fri 8:30 a.m. to 4:30 p.m. Must be booked 24 hrs in advance > Frequently Asked Questions
Access-a-Ride	Open with restrictions	> Access-A-Ride Screening

Services offered

Status update

Information

Transit

Ride by Reservation only

This reserve a ride system will not provide door-to-door service.

The current routing model is suspended.

Please note the available ride by reservation booking options.

Online booking at http://ridebyreservation.lethbridge.ca

Available to book 24/7
Rides can be booked as close as 1 hr before if a trip is available

Phone at 403-359-6558

Mon-Fri 8:30 a.m. to 4:30 p.m.
Must be booked 24 hrs in advance

> Frequently Asked Questions

Access-a-Ride

Open with restrictions

> Access-A-Ride Screening

Helen Schuler Nature Centre

Service	Status update	Information
Facility	Open with restrictions Visit www.lethbridge.ca/hsnc for details.	Wednesday through Sunday from 10 a.m. - 4 p.m. (closed Mondays and Tuesdays) You can schedule your preferred time to visit using our online booking option
Programming	Online Self-guided outdoor activities	Online options available at www.lethbridge.ca/hsnc Locations of activities available on the HSNC Facebook Page

Parks and Outdoor Spaces

Service	Status update
Parks and park benches/picnic tables	Open
Playgrounds & outdoor fitness equipment	Open
Public bathrooms	Open
Disc Golf	Open
Fenced dog enclosure at Peenaquim park	Open
Riverstone Dog Park	Open
Tennis Club	Open
Skate Parks & Mountain Bike Park	Open
Horseshoe Pits & Lawn Bowling	Open
Community Gardens	Open
Outdoor courts for recreational use	Open

Waste & Recycling

Service	Status update	Information
Waste and Recycling Centre	Open	Open Monday to Saturday, 7 a.m. to 5 p.m. Free Saturday program has resumed.
Residential Yard Waste Sites	Open	Open 7 days a week, 9 a.m. to 7 p.m.

Other Facilities:

City Quick Links

News Centre | All Video Updates

If you don't see information about a City service you want, contact 311.

Community & Social Service Supports

Economic Recovery Task Force - Lethbridge Region
Visit Lethbridge.ca/covidsupport for a list of local community and social service supports in Lethbridge.
Help in Tough Times - a list of resources from Alberta Health Services

COVID-19 Resources

	Title	Accordion Answer
	Re-Launch Resources	Alberta Biz Connect Alberta's Re-Launch Strategy Re-Opening Vacant Buildings: Water & Wastewater
	If I have to stay home, what City services are available online?	From the comfort of home, residents can run a range of errands including paying for parking fines, renewing dog licenses, scheduling building permit inspections, renew business licenses, or check their utilities usage and payments. For a full list of our online service and payment options head to lethbridge.ca/onlineservices. To submit a service request to the City online, visit our 311 Portal. You can also call 311 during business hours, Monday to Friday, 8 a.m. to 4:30 p.m.
	City Relief Options	Lethbridge Transit Fare payment is not required to use Transit services, including Regular and Access-a-Ride All passengers are being asked to enter and exit Regular Transit buses using the rear door. Front door access will be limited to people with mobility challenges only Utility Bills Lethbridge residents will have the option to defer City utility payments for up to 90-days when faced with financial hardships related to COVID-19. The deferral period will last from March 18, 2020 until June 18, 2020 Learn more here This is a deferral program not a cancellation program – you will need to set up a payment plan after the 90 day deferral period. Government of Alberta information on utility deferral program If possible, we recommend setting up the payment plan today. Making even a small payment today can help to ease your payment burden in the future. All residents have access to utilities at this time and utility customers will not be disconnected due to an overdue account. 2020 Residential and Non-Residential Property Tax City Council eliminates property tax rate increase for 2020 Changes to 2020 property tax penalty dates to help property owners through COVID-19
	State of Local Emergency	The Emergency Management Act was amended on March 20 in the Alberta Legislature to allow local and provincial states of emergency to exist at the same time, helping communities and the province effectively respond to disasters. The amendments provide clarity and improve the coordination of local and provincial response efforts in the event of emergencies and disasters, including wildfires, floods and pandemics. Additional amendments were made on April 7, 2020 to address concerns and suggestions raised by Alberta municipalities and will help the province effectively respond to the COVID-19 pandemic. The additional amendments include: Providing clear language that it is an offence to be non-compliant with orders made under states of local or provincial emergency; Clarifying that the minister has the power to modify a state of emergency without terminating it; Clarifying that a provincially declared state of emergency can be for a pandemic in general, and not just for pandemic influenza. Official State of Local Emergency - March 18, 2020 Renewal of Declaration of a State of Local Emergency - March 25, 2020 Renewal of Declaration of a State of Local Emergency - April 1, 2020 Renewal of Declaration of a State of Local Emergency - April 8, 2020 Renewal of Declaration of a State of Local Emergency - April 15, 2020 Renewal of Declaration of a State of Local Emergency - April 22, 2020 Renewal of Declaration of a State of Local Emergency - April 29, 2020 Renewal of Declaration of a State of Local Emergency - May 6, 2020 Renewal of Declaration of a State of Local Emergency - May 13, 2020 Termination of State of Local Emergency - June 18, 2020

News Centre

COVID-19 Relaunch in Lethbridge

Changes to City Services & Facilities

City Hall Services

Facility and Outdoor Space Bookings

Indoor Recreation

Lethbridge Transit

Helen Schuler Nature Centre

Parks and Outdoor Spaces

Waste & Recycling

Other Facilities:

COVID-19 Resources

Lethbridge Transit

Utility Bills

2020 Residential and Non-Residential Property Tax