From the comfort of home, residents can run a range of errands including paying for parking fines, renewing dog licenses, scheduling building permit inspections, renew business licenses, or check their utilities usage and payments.
- For a full list of our online service and payment options head to lethbridge.ca/onlineservices.
- To submit a service request to the City online, visit our 311 Portal.
You can also call 311 during business hours, Monday to Friday, 8 a.m. to 4:30 p.m.
- Fare payment is not required to use Transit services, including Regular and Access-a-Ride
- All passengers are being asked to enter and exit Regular Transit buses using the rear door. Front door access will be limited to people with mobility challenges only
- The community is asked to use Transit for essential travel only, including travel to work, grocery shopping and medical appointments
- Lethbridge residents will have the option to defer City utility payments for up to 90-days when faced with financial hardships related to COVID-19.
- The deferral period will last from March 18, 2020 until June 18, 2020
- This is a deferral program not a cancellation program – you will need to set up a payment plan after the 90 day deferral period.
- If possible, we recommend setting up the payment plan today. Making even a small payment today can help to ease your payment burden in the future.
- All residents have access to utilities at this time and utility customers will not be disconnected due to an overdue account.
2020 Residential and Non-Residential Property Tax
Given the financial impact of residential and non-residential property tax bills, which includes the provincial education property tax, all options are still being considered for property tax support.
Changes to Transit Service
Starting Wednesday, April 8, Lethbridge Transit will suspend its current routing model and transition to ride by reservation for essential travel only. Read the full release
- Anyone requiring transit for essential travel including getting groceries or medications, attending medical appointments or going to and from work, can do so by reserving a ride through Lethbridge Transit.
- Both online and phone reservations will need to be made before 4:30 p.m. the day prior to the planned trip. This reservation will identify the time and bus stop location the rider will be picked up at and dropped off at.
- This reserve a ride system will not provide door-to-door service
Anyone looking to take transit on Wednesday, April 8 should ensure they have reserved their ride before 4:30 p.m. on Tuesday, April 7.
Reserve a ride service will operate Monday to Friday: 6:00 a.m. to 11:30 p.m., Saturday: 7:00 a.m. to 11:30 p.m., Sunday and holidays: 8:00 a.m. to 7:00 p.m.
Anyone needing to use Transit is now asked to load at the back of the bus and riders will not be required to pay a fare.
Access-A-Ride Screening: Access-A-Ride booking agents and operators have implemented health screening questions before scheduling any pick-ups to ensure the safety of all drivers and passengers and prevent the transmission of COVID-19.
Closure of Playgrounds and Park Amenities
The following Parks Amenities are closed until further notice:
- playground equipment
- picnic shelters
- picnic tables
- fire pits
- fitness equipment
- skateboard parks
Free Saturday drop-off program has been temporarily suspended and the Waste and Recycling Centre is now closed on Saturdays.
The opening of the City's seasonal Yard Waste Sites has been delayed until May 1 - and possibly longer depending on recommendations from the Government of Alberta
The City's Large Item Service (LIS) is still available to residents but pick-ups of large Freon/metal items like refrigerators and freezer has been suspended.
Environment Lethbridge's Reuse Rendezvous, a popular bi-annual free-cycling event has been canceled to prevent the transmission of COVID-19.
Closure of City Hall and City Facilities
All City facilities, including City Hall, Fire Stations, Lethbridge Transit, all recreation and culture facilities (pools, arenas, Lethbridge Public Library branches, Galt Museum and the Helen Schuler Nature Centre) are closed to the public until further notice.
- Lethbridge Police Service have closed public access to their building until further notice
- Lethbridge Animal Shelter is closed to public access until further notice
Update from March 27, 2020
As the City of Lethbridge continues to manage the local response to COVID-19, resources are being put in place to help the city's homeless population, including new spaces for social distancing and self-isolation.
- The City of Lethbridge has mobilized an emergency social service committee in response to the COVID-19 virus.
- This group is working closely with Alberta Health Services and the agencies that serve our vulnerable populations to ensure these groups have the needed housing, health care and other supports they require.