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Deadline approaching for applications to Utility Payment Deferral Program

​In an effort to assist our customers during COVID-19, and in accordance with the provincial government's Utility Payment Deferral Program, the City of Lethbridge halted its standard arrears collection and disconnection process, and stopped penalty fees for residential and small commercial customers. 

The deadline to apply to the Utility Deferral Program ends at 4:30 p.m. on Thursday, June 18. Customers that would like to take part in the deferral program must call 311 (403-320-3111, if you are outside of Lethbridge). We are also reaching out to customers who have arrears on their utility billing account to determine if they wish to take part in the program.   

Any customers who have not signed up for the Utility Payment Deferral Program and have utility billing accounts in arrears will be subject to penalty charges, and our standard arrears collection process, starting June 19, 2020.  

Once enrolled in the program, the deferred balance will be divided into 12 equal payments, to be paid over the next 12 months. The deferral amount applies to charges incurred during the deferral period set by the provincial government, March 18, 2020, to June 18, 2020, and does not apply to billing amounts charged on an enrolled utility customer's invoice that were originally due prior to the deferral period. 

For more information about the Utility Deferral Program, please visit 

For Public Inquiries:

Call 311 |  Monday to Friday, 8 a.m. to 4:30 p.m.

Media Contact:
Nick Kuhl, Communications Consultant
City of Lethbridge