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Diversion Outreach Team expands services

Critical in community safety since 2015, the Diversion Outreach Team (DOT) has established a presence and rapport with at risk individuals in our community and is now expanding their services to do more.

Effective immediately, the program which is operated by the Canadian Mental Health Association, has implemented new expanded hours of operation and more boots on the ground. You'll find DOT teams out on the street from 6 a.m. to 6 p.m., seven days a week plus the addition of a second team which will operate from 2 p.m. to 10 p.m. from Monday to Friday.

The team provides outreach and transportation supports for vulnerable persons who may be exhibiting symptoms of public intoxication or drug use. This important work takes place year round and is focused in the core downtown areas, but is available community wide.

The outreach resource is funded by the City and the expansion to add a second team and extended hours is one of 12 initiatives stemming from the Downtown Clean and Safe Strategy which was approved by City Council in January.

The strategy addresses concerns about the cleanliness and safety of downtown and adjacent neighbourhoods in Lethbridge and was developed in collaboration with a variety of stakeholders including the Downtown BRZ, Lethbridge Police Service and Lethbridge Chamber of Commerce.

The Diversion Outreach Team can be contacted by calling 403-892-3707 or if residents are unsure who to call, they can reach out to 311 and be directed to the appropriate resource.  For more information on the Downtown Clean and Safe Strategy, head to


Media contact:

David Gabert

Canadian Mental Health Association,

Alberta South Region

Email :

Telephone: 403-329-4775 Ext 140