March 11 (3/11) is Lethbridge 311 day for the City of Lethbridge to celebrate the third anniversary of the centralized customer contact centre.
Of the 107,468 calls answered by 311 in 2021, 100,683 were answered in 30 seconds or less. The most popular calls were about utilities, waste and recycling and transit.
Through calls and the online portal, 128,330 cases were created. They included information requests to Customer Service Specialists, as well as actionable items handled by other City departments, such as sewer back up and large item service pick up calls.
"Our community has really embraced Lethbridge 311 making 2021 our busiest year to date," says Travis Hillier, General Manager of Customer Service and 311. "Citizens truly appreciate how simple and easy it is to connect with us about City programs and services – just dial 3-1-1 and one of our trained specialists will help with your inquiry."
As 311 enters its fourth year, staff are working on introducing a live chat to the community. Once launched, this will allow the public to engage with the City through another channel that is quick and easy to use. Live chat will be available to anyone who visits Lethbridge.ca or the 311 portal.
The Lethbridge 311 contact centre is available Monday to Friday from 8 a.m. to 4:30 p.m. with an after-hours trouble line available for urgent requests like power outages and watermain breaks.
Inside the City limits, residents can dial 311 to reach the contact centre. Outside of Lethbridge, (403) 320-3111 will connect callers to 311. For more information or to submit a service request, call 311 or visit 311.lethbridge.ca.
For Public Inquiries:
Call 311 | Monday to Friday, 8 a.m. to 4:30 p.m.
Media Contact:
media@lethbridge.ca
