If you are wondering how to get rid of Grandma's old couch, how to report a pot hole or find the nearest bus stop, the launch of the City's Lethbridge 311 service is here to help. Today, City Council heard a presentation from Lethbridge 311 staff on the how the new 311 service will help streamline customer and create a more coordinated City response.
The 311 number went live at 8 a.m. this morning and will operate until 4:30 p.m. Monday – Friday. The online 311 portal also launched at 311.lethbridge.ca where residents can get information and submit service requests 24/7.
By calling 311, residents will reach the City of Lethbridge customer contact centre, staffed with trained customer service specialists who can help callers. The new system is designed to streamline customer service by providing an easy-to-remember number where residents can get answers to any City questions.
"We've been training and planning for this day and we're excited to finally be live with 311," says Doug Kaun, City of Lethbridge 311 Manager. "Today we have also launched a public awareness campaign to encourage Lethbridge residents to use the 311 service and to highlight the many different things they can call us for."
311 is the standard number set aside for municipal services across North America, much like 911 is the standard number for emergency services.
The 311 system is integrated with other City technology to easily log customer inquiries and issue service requests to the appropriate department, when needed. Data from the new system will support decision making and City improvements. Lethbridge 311 also provides additional capacity for connecting with residents during big events or emergency situations.
The new Lethbridge 311 online portal is a 24/7, self-serve option for residents. This mobile responsive site provides easy access to information and the ability to submit service requests when required. For more information visit 311.lethbridge.ca.