Lethbridge Transit is collecting community feedback and monitoring performance data as they continue to implement the new cityLINK network, a new system that transformed the delivery of Transit services in Lethbridge.
"We want to thank our riders for working with us through this transition and for taking the time to submit feedback through the 311 call centre," says Lethbridge Transit General Manager, Tim Sanderson. "We truly value each comment we have received and our team has been reviewing each of them as they will be used to shape future improvements to the network."
On August 25, cityLINK was launched in the community and now that it has been operating for several weeks, including the return of students, Transit is able to see what's working and what can be improved upon.
"What may seem like a small, simple change, can have ripple effects throughout the entire system," says Sanderson. "We are always looking for ways to improve the system but changes must be done in a deliberate and focused manner."
Each quarter, Transit reviews its service levels and makes appropriate adjustments. The next review begins in November.
Some of the changes that have already been addressed include:
- Platform revisions have already been made at the Park & Ride terminal to address congestion issues
- cityLINK #1 Gold route schedule was adjusted to better align with transfer times
- myRide app has been updated to help clarify the demand trip booking process
- Additional early-morning service added to get riders from west Lethbridge to the hospital, City Centre and industrial areas
- Booking for demand response zones has shifted to open at 5:50 a.m. instead of 6:00 a.m. to accommodate early morning trips
- Now that stops have been solidified, new signage will be in place in the next few weeks
- Demand bus drivers can assist riders who do not have access to a phone by booking their trip for them
- Amenities such as benches, shelters are currently being installed at cityHUBS and other key locations over the next several weeks
Some of the changes that will be considered in November are:
- Schedules for routes 51, 52 and 53 will be altered to improve on-time performance and connectivity
- ATB Centre, which currently acts as a hub station during off peak times, will shift to become a hub station all day
- cityLINK Orange route pattern will change around Exhibition Park to increase speed and improve connectivity
To date, cityLINK has met the goal of increasing the overall speed and efficiency of public transit. On time performance is up by 25 per cent and there has been a 6.8 per cent reduction in the number of riders requiring transfers.
"As customers and operators begin to get used to the system, it will continue to improve," says Sanderson. "Operators have had to completely change how they complete their routes in order to stay on schedule and I commend them for being adaptable to such a significant change."
For residents looking to plan their new route, information is available online at www.Lethbridge.ca/transit or on the myRide app available in the Apple and Google app stores. Lethbridge transit staff are also available to answer questions in-person, at the Downtown Park 'n' Ride Terminal, and via 311.
For Public Inquiries:
Call 311 | Monday to Friday, 8 a.m. to 4:30 p.m.