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No utility penalty fees for late payments during pandemic

​Lethbridge residents unable to make their utility payments on time will not face late payment penalties thanks to City Council.

The newly created bylaw will give residents a temporary waiver of late payment fees due to the extenuating circumstances that COVID-19 is bringing to many households.

Deputy Mayor Belinda Crowson who moved the bylaw says the development of the bylaw is one way Council can assist those struggling financially during this time.

"We know there are families and households who are being financially impacted by this pandemic," says Crowson. "The motivation behind this bylaw is to alleviate some of the financial stress to those residents."

The bylaw known as the Temporary Financial Fees and Utility Penalty Waiver Bylaw, is not a cancellation of utility fees and accounts will still require payment. 

Mayor Chris Spearman says the City is encouraging customers to pay their utility bills if they can, but if they are unable to pay, they will have additional time to pay without incurring the regular penalty fees.

"We recognize that some residents and businesses will not have the means to make their utility payments during this uncertainty," says Spearman. "What I would encourage people to do is to pay what they can to avoid having a potentially large payment in the future but we will not be penalizing people during this time."

Utility customers are encouraged to call 311 to make arrangements for their accounts and investigate what payment options are available to them as soon as they can. The waiver of late payment penalties and fees ends on June 19 and comes into effect immediately.

For Public Inquiries:

Call 311 |  Monday to Friday, 8 a.m. to 4:30 p.m.

Media Contact:

Meagan Williams
Communications Consultant
City of Lethbridge