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Operational Review Action Plan

​City Council received an update from City Manager Bram Strain today, two months after City Council unanimously approved a resolution instructing Administration to conduct an independent fiscal performance review (operational review) of all City operations over the next three years.

Council heard that City Manager Bram Strain will look at the process structures, outcomes and expectations of the organization and its stakeholders. Additionally, the reviews will take into consideration industry standards and best practices.

"These reviews will be driven by innovation and efficiencies, focused on cost-containment and re-investment opportunities," says City Manager Bram Strain.  "The work that will go into these reviews will be turned into an action plan with outcome-based recommendations for City Council's consideration."

 "City Council's focus for the next four years is on accountable spending and we need to be planning and budgeting in the best possible way," says Mayor Chris Spearman. "These operational reviews will allow us to take an in-depth look at our fiscal performance and create opportunities for good decision making moving forward."

"I am pleased that the resolution from November is moving forward in an efficient manner," says Councillor Jeff Carlson.  "City Council will be well positioned to plan and budget for the future in the best possible way, with good information at our fingertips."

Through a competitive process, an independent third party will be selected to build on benchmarking work already completed to date as well as lessons learned in other jurisdictions. Council also directed that they receive regular updates to stay current on progress, decision points and implementation timelines.

The operational reviews will be broken into two phases, with phase one seeing a general review of all City departments as well as comprehensive reviews of selected departments including: Real Estate and Land Development, Integrated Risk Management, Information Technology services, Recreation and Culture, Transit, ENMAX Centre and Facility Services.   Phase two will consist of a comprehensive review of additional areas identified in phase one.

Expected completion of the entire operational review is three years.

Media Contact:
Tara Grindle
Corporate Communications, City of Lethbridge