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Public Safety Communication Centre earns international recognition

PSCC - Apr. 6.jpg​The City of Lethbridge's Public Safety Communications Centre (PSCC) has achieved new accreditation from the International Academy of Emergency Dispatch (IAED).

Last month, the PSCC was recognized as an Emergency Fire Dispatch Centre of Excellence – becoming the world's 63rd Fire Accredited Centre of Excellence (ACE).

Accreditation (and subsequent re-accreditation) from the IAED – the standard-setting organization for emergency dispatch services worldwide – is the highest distinction given to emergency communication centres, certifying that the centre is performing at, or above the established standards for the industry.

"This is an incredible and well-deserved accomplishment for our local PSCC team," says Greg Adair, Chief of Fire and Emergency Services. "Lethbridge residents are in very capable hands with our local emergency services."

"Lethbridge City Council is very proud of our PSCC and we congratulate them on this international accreditation," says Mayor Blaine Hyggen.

The protocol-based system, known as the Priority Dispatch SystemTM, is recognized as the standard of care and practice for emergency dispatch, and is used in 46 countries. More than 3,500 emergency communication centres worldwide use the medical, fire, police, and emergency nurse triage protocols developed and maintained by the IAED.

The Lethbridge PSCC had also previously received ACE accreditation as an Emergency Medical Dispatcher Centre of Excellence for providing EMS call-taking and dispatching.

The Lethbridge PSCC will be formally recognized at an event in Nashville from April 27-29.