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Transit adds online booking option to ride by reservation system

​Starting Monday, June 15, Lethbridge Transit riders will have more flexibility when booking trips through the ride by reservation system. In addition to requesting rides by phone, riders will now be able to book their ride directly into the software system that schedules the Transit routes. This new online booking system will streamline the reservation process and provide more timely information to riders. 

Since Transit moved to the ride by reservation in April, riders have had the option to phone or submit an online form to request a ride but this still required a staff member to enter the information into the route planning software. The new online system will streamline this process, adding the request directly into the transit system and providing more flexibility and accessibility for riders.

With the new online booking option, transit riders can:

  • Book trips using any computer, tablet or smartphone.
  • View confirmed reservations for the next seven days.
  • Book trips up to seven days in advance.
  • Book as close as an hour in advance, if trips are available.
  • Complete trip cancellations online.
  • View scheduled pickup time.
  • Sign up for email or text message notification of booking confirmation and arrival reminders.
  • See booked buses in real-time as they travel to the pick-up location.

To use online booking, residents need to register with an email address. Any clients who already have an email on file can sign-up to book trips online at Those who are not registered can contact Transit during business hours at 403-359-6558 to be added into the system.

With the addition of online booking, the hours of the call centre have been reduced. Please note the available ride by reservation booking options.

  1. Online booking at
    • Available to book 24/7
    • Rides can be booked as close as 1 hr before if a trip is available
  2. Phone at 403-359-6558
    • Mon-Fri 8:30 a.m. to 4:30 p.m.
    • Must be booked 24 hrs in advance

COVID-19 Update

Although public transit has been identified as a service that can reopen in Stage 2 of Alberta's relaunch strategy, the Provincial Government has not yet released the guiding documents outlining the regulations that need to be followed.

As Lethbridge Transit awaits that information, staff are continually monitoring rider volumes. At this time, the ride by reservation system can handle the rider capacity and is felt to be the safest option for public and drivers.


Media Contact:
Scott Grieco, Transit Operations Manager
City of Lethbridge