As announced by the Province of Alberta last week, Lethbridge residents will have the option to defer City utility payments for up to 90-days when faced with financial hardships related to COVID-19.
The 90-day deferral program does not cancel these payments but it will provide temporary financial relief for those who need it. The Government of Alberta and the Alberta Utilities Commission have committed to working with all utility companies to develop a payment system that will help customers pay back their deferred utilities within a reasonable time period.
Anyone requiring a deferral of payment on City utilities including: electric, water/waste water and waste and recycling is asked to contact Lethbridge 311. Please be patient during this process as there may be a higher-than-normal call volume.
Here are a few things to consider regarding this program:
- This is a deferral program not a cancellation program – you will need to set up a payment plan after the 90 day deferral period.
- If possible, we recommend setting up the payment plan today. Making even a small payment today can help to ease your payment burden in the future.
- Make sure to check out government (or other) programs that may be available to replace your income during this time. These income replacement programs could help you stay up-to-date on your utility payments.
- Stay in touch with us as your situation changes, we can adjust your plan to keep you on track.
- The deferral period will last from March 18, 2020 until June 18, 2020.
The City of Lethbridge is also committed to ensure all residents have access to utilities at this time and will not be disconnecting utility customers due to an overdue account.
- Do not use parks amenities. In an effort to reduce the risk of transmitting of COVID-19, use of benches, play structures, washrooms, picnic shelters, picnic tables, fitness equipment, skate parks and fire pits is prohibited at this time. Adults and children can still enjoy the outdoors in their own backyard, on City pathways and other greenspaces while following social distancing guidelines.
- Social distancing in parks and pathways. All residents need to continue to practice social distancing when using our paths and keeping at least 2 metres between themselves and others.
- City Yard Waste Sites will be delayed in opening until May 1. This date will be reevaluated as the situation evolves and may be pushed out further if required.
- Emergency Social Services work is ongoing to coordinate the available resources required to respond to COVID-19 locally. All services and supports are being listed on the HelpSeeker website - a link is available at www.lethbridge.ca/covidsupport.
For more information on the City of Lethbridge's response to COVID-19 please visit: www.lethbridge.ca/covid19.
For Public Inquiries:
Call 311 | Monday to Friday, 8 a.m. to 4:30 p.m.