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311 General Information Line

​By calling 311, residents will reach the new City of Lethbridge customer contact centre, staffed with trained customer service specialists who can help callers, regardless of what City questions they have.

The customer contact centre is open Monday to Friday, 8 a.m. to 4:30 p.m. An after hours trouble line is available at the same number. For those calling from outside of Lethbridge city limits, 311 can be reached at 403-320-3111.

A new online customer service portal is also available to submit online service requests at

Lethbridge 311 is streamlining customer service for residents and providing a more coordinated City response.