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Frequently Asked Questions About Your Visit

Last updated - August 7, 2020

We look forward to your next visit! To help you plan your visit, please find answers to Frequently Asked Questions we have received so far. Please let us know if you have other questions or would like additional information. We appreciate your feedback and input as we adapt the Nature Centre experience in the COVID context.

  
Accordion Answer
  

There are a number of measures the Nature Centre has taken to protect visitors and staff:

  • Reduced occupancy (15 visitors in the building at a time)
  • Timed visits (30 minute visits at a time)
  • Increased frequency of cleaning of high-touch surfaces (every 90 minutes)
  • A variety of outdoor activities (for those who prefer to stay outside)
  • Hand sanitizer available
  • Transformed exhibit experience to focus on 'look' and 'listen' activities
  • Signage throughout the facility encouraging social distancing, respiratory etiquette, and the importance of washing hands with soap and water 
  • Non-medical masks or face coverings will be mandatory for all individuals visiting or working in publicly accessible spaces within City of Lethbridge owned and operated indoor facilities
  

We are currently limiting the number of visitors within the Nature Centre to 15 people at a time. This allows all visitors and staff to maintain the recommended 2 metre distance at all times.

  

Yes. Beginning Friday, August 7, 2020 non-medical masks or face coverings will be mandatory for all individuals visiting or working in publicly accessible spaces within City of Lethbridge owned and operated indoor facilities

In addition, visitors must follow all guidelines, including: 1) staying home if you are not feeling well, 2) washing your hands with soap and water, 3) using social distancing, and 4) practicing respiratory etiquette.

  

Yes. Beginning Friday, August 7, 2020 non-medical masks or face coverings will be mandatory for all individuals visiting or working in publicly accessible spaces within City of Lethbridge owned and operated indoor facilities.

Staff will be following recommended guidelines, including: 1) staying home if they are not feeling well, 2) washing hands with soap and water, 3) using social distancing, 4) practicing respiratory etiquette, and 5) increased cleaning and sanitation protocols in public spaces at the Nature Centre.

  

Yes, hand sanitizer will be available in various spots throughout the facility. Keep in mind, washing your hands with soap and water for at least 20 seconds is the best way to ensure good hand hygiene.

  

The Helen Schuler Nature Centre will be open Wednesday through Sunday from 10am-4pm (closed Mondays and Tuesdays). Hours of operation are reduced from our 'normal' summer hours due to reduced staffing capacity.

  

​The Nature Centre is open Wednesday through Sunday from 10am-4pm! You can schedule your preferred time to visit using our online booking option, click here

  

You have the option of scheduling your visit – you do not need to book a time. However, by scheduling a time for your family to visit, you can avoid waiting in line. To book your visit, click here

  

The front doors to the Nature Centre will remain locked during our hours of operation so we can monitor facility capacity limits. Visits will be limited to ½ hour increments to ensure new guests can be welcomed on the hour and every half hour. To avoid waiting, it is best to book your visit online. If you choose not to book your visit online, you may have to wait 30 minutes (or more, depending on how busy we are).

  

Admission to the Nature Centre has always been "by donation" – visitors are encouraged to donate what they can to support our exhibits and environmental education programs. The online fee to book a spot in advance is like making your donation in advance! Thank you for your support!!

  

Admission to the Nature Centre has always been "by donation" – visitors are encouraged to donate what they can to support our exhibits and environmental education programs. You can receive a tax receipt for donations over $15, to learn more click here

  

Visits will be limited to 30 minutes to allow staff to better monitor capacity of the facility as well as perform additional cleaning throughout the day for our visitor's safety.

  

Yes, public washrooms will be available for visitors to the Nature Centre. We ask visitors to limit the number of people in bathrooms for social distancing.

  

Our bottle fill station will be available. Visitors are asked to bring their own water bottle to refill.

  

We have many outdoor activities set up for visitors to explore and enjoy within the Nature Reserve Park. Check out the signage at the front of the Nature Centre building for a better idea of what activities are currently available. You can also explore the online resources available on our website, click here

  

Yes! However, day camps will run with limited participants so we can adhere to the recommended guidelines. You can view and register for programs online, click here

  

No, unfortunately we will not be hosting Big Bird Little Bird programs in summer 2020 due to reduced staffing capacity. We encourage you to enjoy our adapted programming, check out our Program Calendar for more information, click here

  

No, unfortunately we will not be hosting Trailblazer programs in summer 2020 due to reduced staffing capacity. We encourage you to enjoy our adapted programming, check out our Program Calendar for more information, click here

  

Sunday Discovery Walks will not be available in summer 2020 due to reduced staffing capacity. However, we are adapting our programs to allow families and their cohorts to book a Family Field Trip for an interpreter-led program in the Nature Reserve Park, for more information click here

  

Yes! However, we do have restrictions on the types of rentals as well as facility capacity. Please inquire with our Facility Rental Coordinator for more information, click here

  

No, unfortunately we will not have the Living Roof available to visitors. We anticipate reopening this space in the near future. Given the reduced staffing capacity at the Nature Centre and the number of touch surfaces to access the Living Roof, we are not quite ready to make this space available. Check back for updates!  Given the reduced staffing capacity at the Nature Centre and the number of high touch surfaces to access the Living Roof, we are not able to make this space available on a drop-in basis. If you are interested in visiting the Living Roof, please contact our Facility Rental Coordinator for more information on booking a visit, click here

  

The current exhibits on display inside the Nature Centre are: 'Owls' (main gallery) and 'Monarch Butterflies' (community art gallery). We have adapted our indoor exhibits to respect recommended guidelines for the safety of our visitors and staff team – visitors can expect 'look' and 'listen' based activities.

  

We always recommend visitors: dress for the weather, wear sturdy footwear, and bring a hat, sunscreen, and water bottle! Don't forget your sense of adventure!!


 Hours of Operation

Summer Hours

June to August
10:00am – 4:00pm | Wednesday to Sunday (Closed Mondays & Tuesdays)​​
*Heritage Day 10:00am-4:00pm 
*Labout Day - closed


Spring/Fall Hours

April to May & September to October
10:00am – 4:00pm | Tuesday to Sunday 
(Closed Mondays)

*Good Friday – closed 
*Victoria Day 10:00am – 4:00pm
*Labour Day 10:00am – 4:00pm

Winter Hours

November to March
1:00pm – 4:00pm | Tuesday to Sunday 
(Closed Mondays)​​

Contact Information

Phone: (403) 320-3064

E-mail: HSNC@lethbridge.ca

Nature Centre Location:
300 Indian Battle Road South
Lethbridge, Alberta

Mailing address: 
Helen Schuler Nature Centre
c/o 910 - 4th Avenue South
Lethbridge, AB T1J 0P6​

Website: www.Lethbridge.ca/nature

Twitter: @DiscoverItHere

Facebook: /HelenSchulerNatureCentre 

​​​Instagram: /HelenSchulerNatureCentre ​

YouTube: /HelenSchulerNatureCentre



Admission:

Admission is by donation.​​


​Driving​ Directions:  

    • at 3rd Avenue and S​​cenic Drive South, turn west into the river valley  
    • at the bottom of the hill turn right onto Indian Battle Road 
    • follow the road past the CPR High Level Bridge​

GPS Coordinates:

    • 49.699474,-112.8627037

Map:

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