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Contract Management of Social Services

Community Social Development (CSD) is responsible for working with the community to develop and implement social policy in Lethbridge through the administration of social service contracts. 

What we do…

Oversee and provide support for national, provincial and municipal funding agreements for social services agencies and community based grants. The funding sources we manage include:

  • Family and Community Support Services (FCSS): FCSS is an 80/20 funding partnership between the Government of Alberta and the City of Lethbridge to ensure preventive and early intervention social services can be accessed by citizens in need.
  • Outreach Support Services Initiative (OSSI): OSSI is a Provincial program through Alberta Human Services that provides the City of Lethbridge with funding to assist homeless individuals to obtain housing and provide the support services and referrals required to maintain long-term housing stability.
  • Reaching Home (RH): RH is the Government of Canada's Homelessness Strategy community-based program aimed at preventing and reducing homelessness across Canada. 
  • City of Lethbridge: Each year the City of Lethbridge allocates funding through Community Based Grants and Fee For Service to support initiatives through numerous local social service agencies. 

Service Providers


The Lethbridge Integrated Coordinated Access (ICA) is a system or network that helps people get to the services that they need in the quickest way possible to meet their needs and support their overall wellbeing. This is done through collaborative referrals, assessments and system navigation support. 

Listed below are the social services agencies in the community that hold a contract agreement with the City of Lethbridge, and descriptions of the funded programs and services they deliver.

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The Canadian Mental Health Association, Alberta South Region (CMHA, ASR) is the lead agency for the implementation and continuous improvement of the Lethbridge ICA system. CMHA, ASR works closely with the City of Lethbridge, its funded service providers and other integral community partners engaged in the implementation of the Community Wellbeing & Safety Strategy (CWSS) to tie together thousands of independent programs, organizations, and services into a coordinated system.  

CMHA, ASR has various programs that support the Lethbridge ICA system and operate at a variety of locations within the community: 

  • Community LINKS: provides support to individuals who are looking for assistance in navigating the system to achieve a goal – this goal could be finding housing, applying for funding, obtaining ID, how to complete a tax return, completing applications to programs such as rent supplement, income support, medical benefits etc. For more information on where Community LINKS is within the community please visit the Lethbridge ICA website for their calendar 
  • Outreach Mobile Team (OMT): builds connections with vulnerable populations within the city and supports individuals in connections with community services  
  • Diversion Outreach Team (DOT): provides transportation and diversion services to the most vulnerable members of the community.  
  • Counselling Subsidy Program: CMHA, ASR oversees the counselling subsidy process, for more information visit: www.lethbridgeica.ca/counselling 

For more information about Lethbridge ICA please visit https://www.lethbridgeica.ca/ 

Adaptive Case Management (ACM): CMHA also operates the HomeBASE Adaptive Case Management program which receives referrals through the ICA system. ACM offers client-directed, flexible support and financial assistance to secure and sustain market housing and support the overall wellbeing of individuals and families in the community. ACM services include advocacy with landlords and income sources on behalf of individuals, rapid re-housing support, case management and goal setting. ACM provides support with referrals and collaboration with other community services to provide wrap-around supports outside of housing needs. 

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Hestia Residence – The YWCA's Hestia Homes is a member of the Permanent Supportive Housing (PSH) Consortium, offering programming and services to nine, low-mid acuity, youth of all genders aged 17-24. The program aims to build youth capacity and daily living skills to achieve a level of independence such that they are equipped to live in market housing. Hestia Homes programming provides a combination of case management, role models and overnight staffing for youth who experience chronic or episodic homelessness and who require extra support to navigate barriers to maintaining independent living.

Women's Residence – YWCA's Women's Residence is a safe, secure and affordable permanent supportive housing (PSH) program for 24 high-acuity, female-identifying individuals who experience chronic or episodic homelessness and who have complex needs that are a barrier to living in market housing. Programming at the Women's Residence is person-centered and includes case management and 24-hour staffing support to assist individuals in the program with security, guest management and basic daily living skills and activities to maintain housing. The Women's Residence Program is also a member of the Lethbridge Permanent Supportive Housing Consortium. 

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​River House – As a member of Lethbridge’s Permanent Supportive Housing (PSH) Consortium, Family Ties Association’s River House program provides residential housing and 24-hour wrap-around supports to 10 high-acuity, chronically homeless males who struggle with chronic addictions, mental and/or physical health issues. The residence program provides restorative care and support with the goal of achieving stabilization and progression to recovery when possible. River House services assist individuals in the program to manage their active use of substances to reach their maximum level of functioning, independence and comfort. 

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VERSA - The SASHA VERSA House program is also a member of the Lethbridge Permanent Supportive Housing (PSH) Consortium, providing safe and stable housing to participants who experience chronic and/or severe mental illness. Participants are supported in a congregate living setting where there are 2 staff available 24-hours/day. The VERSA program supports 10 high-acuity individuals. Each participant is offered supports based on the principles of recovery, community integration, self-reliance and harm reduction.  Available on-site supports include access to a Case Manager to help participants connect with community resources in the areas of physical health, mental health, justice system navigation, and addictions support. Note: Program accessibility requires that individuals be fully ambulatory.

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​The Lethbridge and Region Community Housing Corporation (LRCHC) provides complimentary housing supports to the community through financial assistance, hoarding education and outreach management, eviction prevention supports, senior population supports and onsite support for Lethbridge Housing Authority (LHA) buildings. LRCHC works collaboratively within the ICA system and with other homeless-serving organizations in the community to provide housing options and support through Lethbridge Housing facilities.

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Trusteeship Services - Trusteeship Services supports individuals with vulnerabilities due to a lack of financial management skills or circumstances that threaten financial security to help prevent and/or exit homelessness. Services focus on assisting individuals in the program with financial management and financial planning support. Trusteeship Services is one of several wrap-around services that work collaboratively with other City of Lethbridge funded organizations and community partners to support individuals with housing stability.

Repurpose Centre – The Streets Alive Repurpose Centre supports the ICA system of providers, such as the Permanent Supportive Housing (PSH) Consortium and the CMHA HomeBASE Adaptive Case Management (ACM) team to support individuals in finding and maintaining housing stability through the distribution of free household goods and furniture to those in need. In addition, Streets Alive provides access to bed bug covers and treatment.


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​The Blackfoot Resource Hub operates as a support to housing service providers, the Blackfoot community and other Indigenous peoples to ensure that culturally appropriate programming is available and accessible throughout the City of Lethbridge. The BRH provides cultural competency training for service providers and serves as a centralized access point for Blackfoot resources. Through the Blackfoot Resource Hub, individuals in the community and service providers can connect to traditional Blackfoot knowledge, protocols and Elders as a means to integrate Indigenous ways of knowing into service delivery and daily practices.

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​Opokaa'sin Early Intervention Society works in collaboration with all other Community and Social Development (CSD) funded service providers as Population Support Navigators for Indigenous caregivers, children and youth in our community. The Population Support Navigators through Opokaa'sin play a key role in the ICA system, and are responsible for developing and providing Indigenous cultural competency training to other community organizations. The Indigenous Population Support Navigators are also responsible for informing service providers of community trends, best practices relevant to the population and operating as Tier 3 System Level Navigators, working closely with the Canadian Mental Health Association (CMHA) Adaptive Case Management (ACM) team to support case management for Indigenous families.

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​Lethbridge Senior Citizens Organization (LSCO) offers a variety of programs and services that support seniors and caregivers of seniors in the community. Programming is focused on supporting engagement in the community, socialization, participation in LSCO organized activities, classes, groups and events to encourage independence and resiliency for Lethbridge seniors. The In-Home Supports program provides Meals on Wheels, subsidized lawn and snow removal and subsidized homemaking services. LSCO also works within the Seniors Community Services Partnership (SCSP) and employs the lead Senior Population Support Navigator (SPSN). SPSNs work closely within the ICA system and are responsible for informing service providers of community trends, best practices relevant to the senior population and operating as Tier 3 System Level Navigators. They work closely with the Canadian Mental Health Association (CMHA) Adaptive Case Management (ACM) team to support case management, service delivery and senior-specific system navigation and referrals. In addition, LSCO provides connections to the senior volunteer program and the Community Connect program which supports seniors with weekly telephone support for meaningful engagement and referrals to additional resources when required.

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​Nord-Bridge Senior Citizens Association provides educational, social, and support services programs that aim to foster a vibrant seniors' community that is healthy, physically fit, and socially active by providing opportunities to remain engaged and active in volunteerism and contributing to the community to support maintaining an independent lifestyle. Nord-Bridge Senior Citizens Association provides social inclusion through the Keep in Touch program, tax/benefits assistance through the Seniors Helping Seniors program, and they work within the Seniors Community Services Partnership (SCSP) and employ a Seniors Population Support Navigator. Nord-Bridge also provides transportation services through the Go Friendly Shuttle for seniors in the community requiring transportation to Family Community Services and Supports (FCSS) eligible activities.

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​Wood's Homes works in collaboration with all other Community and Social Development (CSD) funded service providers as Population Support Navigators (PSN) for youth in our community. The youth PSNs support the CMHA ACM team through case consultation, rapport building, and participation in the Integrated Coordinated Access Partnership (ICAP) committee when required. They develop and provide youth competency training for community organizations in an effort to ensure that youth-specific needs are being appropriately met in the community. Youth PSNs are responsible for keeping up to date on trends in the community, best practices across Canada relevant to the youth population and service providers they work with.

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Building Brains Together (BBT) is a two-fold initiative operating as both a research project through the University of Lethbridge, and as an FCSS-funded program available to community members. The program operates under three primary goals: to enhance executive function (EF) in children, to share information with caregivers and educators, and to provide workshops and other professional development opportunities around brain development to community organizations that serve families and children.

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​Lethbridge School Division operates the Making Connections program in division schools using the Pyramid of Intervention model. This model takes a preventive/early intervention approach to enable children, youth, and families to acquire the skills and knowledge to build on their strengths, address challenges, cope with adversity and increase their capacity to care for themselves and others. Making Connections provides both in-school programs/services, based on brain science, to support children and division staff and also builds rapport with identified families in need of assistance with light system navigation and support accessing resources and services in the community. 

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​Holy Spirit Catholic School Division operates the Family First Facilitator (FFF) program in district schools using the Pyramid of Intervention model. This model takes a preventive/early intervention approach to enable children, youth and families to acquire the skills and knowledge required to build on their strengths, address challenges, cope with adversity and increase their capacity to care for themselves and others. The FFF program provides in-school programs and services to building resiliency skills based on brain science. The FFF program also works with families outside of the classroom through home visits to provide parent education, system navigation support and connection to the CMHA ICA for families with greater needs. 

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Family Centre Society of Southern Alberta is a non-profit organization providing a comprehensive range of services to children, youth and families in Southwestern Alberta. Family Centre empowers children and families through programs, resources and connections. The vision they seek to achieve is: Healthy Children! Healthy Families! Healthy Communities!

Programs and services include: Information and Referrals, Early Childhood play programming & developmental screening, Parent Education and one on one support, Family Support Services including subsidized counselling, groups, All My Relations Indigenous parenting and youth programming, and the Interfaith Chinook Country Kitchen programs. Programs and services are offered at three locations: Downtown at Melcor Centre, the north branch at Interfaith Food Bank, and the west branch at the Coalbanks Elementary School.


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​Big Brothers Big Sisters of Lethbridge and District (BBBS) provides a variety of mentoring programs reflecting the diverse needs of children, youth, and volunteers in the community. Initially, BBBS served children from single-parent homes that were missing a male or female influence in their life. Although this is still a majority of the demographic served, more children are seeking a positive role model in their life due to low self-esteem, loneliness, inability to make a friend, or simply needing an extra person in their support network.

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​The Boys and Girls Club of Lethbridge (BGCL) Youth Centre provides programming for youth that is free of charge, strengths-based and designed to build the potential of each youth. BGCL Youth Centre reduces barriers to services by offering a shuttle to West and South Lethbridge, transporting youth to programs. BGCL offers flexible drop-in programs, urban skills programming, structured after-school programming and summer programs. Programs are dependent on youth needs and interests and are provided in an environment that is positive and healthy. 

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Volunteer Lethbridge is a professional, trusted organization caring for the heart of our community. They connect volunteers, non-profit organizations, community members and supporters (businesses, funders, and government) to opportunities that positively impact community well-being and vibrancy.  Volunteer Lethbridge offers members of the community a way to match their skills, abilities, and resources where they are needed most.  Because Volunteer Lethbridge understands the value and needs of the non-profit sector, it can lead advocacy efforts to decision-makers for the sector.

A relatively new operating model for Volunteer Lethbridge includes screening and recommending placement for volunteers on behalf of their member organizations, so that the volunteers are ready to be onboarded when they decide on a volunteer opportunity, and can then move through other volunteer positions without additional screening.  

Volunteer Lethbridge engages the whole community in making a difference.


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