Lethbridge residents have lots of questions about City programs and services and now there is one easy answer – Lethbridge 311.
By calling 311, residents will reach the new City of Lethbridge customer contact centre, staffed with trained customer service specialists who can help callers, regardless of what City questions they have.
The customer contact centre is open Monday to Friday, 8 a.m. to 4:30 p.m. An after hours trouble line is available at the same number. For those calling from outside of Lethbridge city limits, 311 can be reached at 403-320-3111.
A new online customer service portal is also available to submit online service requests at
Lethbridge 311 is streamlining customer service for residents and providing a more coordinated City response.
2019 Statistics (March 11, 2019 - December 31, 2019)
Total Cases = 85, 759
Information Requests = 66, 039 (77%)
Service Requests = 19,720 (23%)
|2019 - TOP 15 SERVICE REQUESTS |
|Large Item Service - Regular Collection||1795|
|Missed Pickup - Black Cart||1309|
|Damaged Cart - Black||1123|
|Cart Exchange - Blue||939|
|Cart Exchange - Black||842|
|Blocked or Backed Up Sewer||799|
|Missed Pickup - Blue Cart||575|
|Fall Leaf Collection - South Pickup||529|
|Waste and Recycling Operational Feedback||468|
|Mess in Lane||317|
|Large Item Service - Freon Collection||310|