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Service Requests

Our residents are our eyes and ears in the community.  If you see something in your neighbourhood that needs to be reported, our online tool can make it easier.​ You can request a city service such as graffiti removal, pothole repair, fallen tree cleanup, and more!

Reminder About Snow & Ice Control
Snow and ice control is completed using a priority system. 
Priority 1 routes are tended to first. The City typically does not plow residential roads unless they are impassible for emergency vehicles and the general public with properly equipped vehicles.

For a complete description of snow and ice control around the city, visit our Snow & Ice FAQs.

Logging In

In order to create a new request or view your existing requests, you must be logged in to the Service Request app. To log in:

  1. Click here to go to the My Requests page.
  2. If you see the My Requests page, similar to the image below, you are already logged in.
  3. LethRequestsMyRequests.JPG
    If you instead see the login screen, similar to the image below, and you:
    • already have an account: enter your Email address and Password, and click Login.
    • already have an account, but cannot remember your password: click I forgot my password. Enter your Email address and click Reset Password to reset your password.
    • do not already have an account: click Create One to go to the Create an Account page. Enter your First Name, Last Name, Email, Telephone, and Password, and click Create Account.
    • LethRequestsLogin.JPG

Creating a New Request

To create a new request:

  1. Log in to the Service Request app as described in the Logging In section, above.
  2. Click here to go to the Create Request page.
  3. Enter the request details and click Submit.

Viewing Your Requests

To view your existing requests:

  1. Log in to the Service Request app as described in the Logging In section, above.
  2. Click here to go to the My Requests page.  

Viewing Nearby Requests

To view all requests near your current location:

  1. Click here to go to the Nearby Requests page. 
  2. If your web browser requests permission to access your current location, click Allow.

Using the Mobile App

You can also use our mobile Service Request app, Leth Requests, which can be downloaded here.