This interactive invoice is an example of a typical residential invoice to help you better understand the charges and information on your invoice. It includes most items that you will see however it may not cover all scenarios.
Page 1 includes a summary of your account, total amount owing and penalty date.
Pages 3 and 4 include a detailed breakdown of your charges and any associated meter readings.
* Note page 2 contains terms and conditions and general information about your invoice.
What am I paying for?
The City of Lethbridge provides
electric services. These services are billed monthly as a fixed daily charge and variable charge based on metered commodity usage.
Electricity and natural gas products and services are competitive in Alberta. You are free to choose a retailer of your choice. You can find a listing of licensed Alberta Retailers at: www.ucahelps.gov.ab.ca or call 310- 4455 (toll free in Alberta).
We also charge an administrative fee on each invoice to cover the cost of reading meters, generating the invoice and providing customer support.
What if I have more questions?
FAQ provides answers to some of the more detailed questions you may have about your invoice. For information on the various services provided please see the following links:
The Utility Consumer Advocate of Alberta is a source of information on the energy market and how it operates in Alberta.
Not finding the answers you are looking for?
Our Customer Service Specialists are available to assist you and answer your questions Monday to Friday, 8am to 4:30pm excluding statutory holidays. Contact us in person, phone or email and we will be happy to help.
The City of Lethbridge
910 - 4th Avenue South
403 320 3111
Fax – 403 329 7359