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What You Can Do to Get Help

The best course of action for any customer experiencing financial hardship is to be proactive and contact our Utility Customer Care staff as early as possible at 403-320-3111.

You will find our staff willing to work with you to devise creative, flexible payment arrangements so you can avoid the potential for disconnection of your utilities due to non-payment.

​We understand these are challenging economic times for many Albertans. The Government of Alberta helps people meet their basic needs, find jobs and upgrade their skills to get better jobs. For more information, call 780-644-9992 (1-877-644-9992 toll-free outside Edmonton) or visit

If you need additional help you can connect with assistance available in our community​. (​)​