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Your completed forms can be dropped off in person, mailed or faxed to us.

Preauthorization Payment Form
Application for Site ID and Service Request

The following forms are available to be submitted online:

Application Form for Residential Customers
Application Form for Business Customers

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Electricity and natural gas products and services are competitive in Alberta. You are free to choose a retailer of your choice. You can find a listing of licensed Alberta Retailers at: or call 310-4455 (toll free in Alberta).​

Apply for service | Billing questions 

Phone: 311 or 403-320-3111 (if outside of Lethbridge)
Address: 910 4 Avenue South, Lethbridge, Alberta, T1J 0P6
Fax: 403-329-7359

Customer Service Centre hours
Monday to Friday - 8 a.m. to 4:30 p.m.
Weekends and Statutory Holidays – Closed