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Utility FAQ

Accordion Answer

Payments are accepted at City Hall via Interac debit, cheque or cash. You can also pay at most financial institutions, ATMs, or online banking. We also offer preauthorized payments where we will automatically debit your bank account on the due date. For further details please click here.


For more information

Phone: 311 or 403-320-3111 (if outside of Lethbridge)
Online: Submit a service request


When purchasing a home consider enrolling in Tax Installment Prepayment Plan (TIPP). You will also need to apply for utilities. You may need to request a garbage bin and verify all inspections are passed and permits closed. For more information click here.


When selling a home you will need to cancel your Tax Installment Prepayment Plan (TIPP) and apply for the new property if moving within Lethbridge. You will also need to cancel your utility account and provide a forwarding address. For more information click here.


We can help you make payment arrangements to get you caught up. If you are in need of greater assistance there are programs and organizations that can help. Click here for details.


If you are required to pay for utilities, Utility Customer Care will provide billing and customer service for Electric, Water, Sewer, Solid Waste and Recycling. Click here for details.


Landlords are responsible for utilities when a premise is vacant. Tenants may be responsible for utilities if this is included in the lease agreement. We recommend that the tenant complete an application for service when they sign the lease agreement. Click here for more details.


For meter reads from November 15 to April 14 sewage volume will equal water usage volume. Sewage volumes billed with meter reads dates from April 15 to November 14 will be based on the average water volume during the previous winter period. For more details click here.


You may be experiencing a water leak. Click here for tips on what the most likely culprits might be.

Want to know how your water usage compares to your neighborhood average? Click here


During extreme weather it is likely you are using more heat or air-conditioning. Both of these increase your energy consumption because systems need to work harder just to keep up. Even for customers who don't use the A/C, motors and fans may run more frequently.

The use of a space heater may also have a significant impact on power usage.

Faulty, old, or inefficient appliance may also increase your usage. Check your appliances Energy Star rating to help determine the impact to your electric bill. If you have added a new appliance the Energy Star rating will help you understand the potential impact to your power bill.


​Just type your address into our Waste Wizard to find out your pick up schedule. We also have a waste collections zones and schedules on a map​.