Please check the
Active Power Outage Map to see if your power outage was scheduled or unplanned.
If you don't see your outage listed and it's been more than 30 minutes, please try to answer the following:
- Are your neighbours without power?
- Have you checked your main breaker?
- Are some of the lights/appliances working in your home?
- Do you smell anything unusual?
- Did you hear a loud bang in or outside your home?
- Did you see a flash of light?
- Are there any low hanging wires outside your home?
If your power has been out for more than 2 hours, please report the issue to 311 and share your answers to the above questions. This will help Electric crews troubleshoot the issue.