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About Access A Ride

Access-A-Ride (AAR) is a city of Lethbridge service for people who are unable to use the regular public transit service with safety and dignity. AAR is a shared-ride public transportation service that operates within the City of Lethbridge, it is not a direct ride service. Service is provided on an "accessible door to door" basis, providing a safe and secure trip from origin to destination.

Booking and scheduling decisions are made to optimize our services for as many customers as we possibly service. The costs of our services are slightly offset by fares collected from our clients, the remaining operating deficit is funded by the City of Lethbridge.

Did You Know

  • Access-A-Ride provides bus service to permanent residents within the City of Lethbridge limits who have a disability, such as physical, sensory or cognitive impairment
  • We are a shared ride service
  • There are a minimum of 1459 registered active clients at any given time
  • We provide upwards of 700 trips on a regular operational day
  • There are over 15 Senior Complexes, 17 Schools, 6 Day Programs and 1 Dialysis Program
  • Access-A-Ride operates 364 days a year, the only day we do not operate is January 1 (New Year's Day)
  • We have 21 buses and 36 operators weekdays,  evenings, weekends and statutory holiday our service is limited
  • Peak hours are 7:30 a.m. – 10:00 a.m. and 2:00 – 4:30 p.m.
  • Access-A-Ride has one (1) Booking Agent, one (1) Schedule Analyst and one (1) Dispatcher 

Registration & Eligibility

Eligible clients must register before they can begin booking trips on ACCESS-A-Ride.  The registration is in two parts;

  1. An application form must be completed
  2. A medical assessment must be completed by a physician, occupational therapist or physical therapist 

There is no registration fee, but you must meet the eligibility requirements and you are responsible for any charges incurred at your doctor's office if they do charge to fill out your registration form. 

When you call to register, the following process takes place:

  • An application form is mailed or faxed to you it is to be filled out, the application form is available here.
  • The form must be filled out legibly, completed in full and signed by a qualified health care practitioner and returned to the ACCESS-A-Ride office.
  • Once the application is received in full, it will be processed within two weeks.
  • Once a decision is made, a letter will be mailed to the applicant.  If approved, a registration number will be issued and included in the letter.  If declined, the reasons outlining the decision will be provided in the letter.

If your registration is denied by ACCESS-A-Ride, you may appeal this decision to the Lethbridge Transit Appeal Panel.  To request a formal review, please send a letter to the:

Lethbridge Transit Appeal Panel
619 - 4 Ave N
Lethbridge, AB   T1H 0K4

Demand Trips

A demand trip is a booking that is taken for things such as medical appointments, errands, events/activities, or visiting.  They are taken up to 7 days in advance and are on a first-come-first-served availability. 

Rules and Regulations

Abuse of service privileges and/or ignoring the Passenger Code of Conduct shall be grounds for the temporary or permanent cancellation of your ACCESS-A-Ride registration (City Bylaw # 2362) which governs activities on public transit. “It shall be unlawful for any person to fight, swear, use insulting or obscene language, smoke, spit, or engage in unseemly or disorderly conduct in any of the buses of the City of Lethbridge”.

In addition, At no time do our drivers enter a client’s home. If a client requires help at home to enable them to be ready to go when ACCESS-A-Ride arrives it is the responsibility of the family or caregivers to make sure they have the assistance needed.  The complete Safety and Conduct guide is available here.