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Basement Flooding


Proceed with caution if you have experienced flooding in your home

  •  If you smell gas, leave the house immediately. Contact the local utility for assistance. Do not touch any electrical fixtures, light switches or telephones in your home.
  •  Do not go into a flooded basement until the fire department, utility company or licensed electrician has checked that it is safe to do so.

Who do I call?

  • Call your insurance company as soon as possible. Your insurance company will advise you on clean-up and processing a claim.
  • Once it is safe to do so, take photos of damaged areas and items before you repair or discard items.
  • Keep receipts for all emergency repairs, cleanups and damaged items.
Emergency: 911
ATCO Gas Emergency: In an Emergency 1-800-511-3447
Phone: 311 or 403-320-3111 (if outside of Lethbridge)

What can I do? 

  • When it is safe to do so, salvage your belongings as soon as possible to prevent rotting, mildew and warping. Thoroughly clean and disinfect all rooms and contents reached by flood waters.
  • Ensure area is dried out and has good ventilation as soon as possible  to avoid mold development. Open doors and windows and use air blowers to help this process. This could take several days.
  •  Contact your insurance company for more information. The City of Lethbridge does not clean up flooded basements.


For more information

Online: Submit a service request
Phone: 311 or 403-320-3111 (if outside of Lethbridge)
Address:  City Hall, 910 4 Avenue South, Lethbridge, Alberta, T1J 0P6