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Managing our Sewer System Together: Sewer Problems

Do you have sewer issues?

We can investigate and help you come up with solutions.

  1. Give us a call at 311 if you have any questions or if you are experiencing water/sewer problems.

  2. We will send someone out to investigate if we can't help you over the phone. In emergency situations, we have coverage 24/7.

  3. We will help you find solutions to the issues you are experiencing!

Not sure if you should call?

If you suspect a problem, give us a call and we can help you find a solution!

The following may be reason to call:

  • Does your toilet seem sluggish?
  • Are there smells in your house?
  • Do you have large trees in your yard that may be blocking the sewer?
  • Have you noticed pooling around your drains in the basement?
  • Are your drains backing up when you are not using water?
  • Unsure? Give us a call!


How do I prepare for the City's visit?
Know where your clean out is.

What is a clean out?
It is a 3 - 4 inch access point to the sewer system.


As you can see, clean outs can be in some unusual spaces!

What is NOT a clean out? toilets, drains, sump pump


Crews carry heavy equipment, so please make sure there is a clear path to the clean out in your home so crews can do their job quickly and efficiently.

Watch the video below to learn more about Managing Our Sewer Systems



For more information

Phone: 311 or 403-320-3111 (if outside of Lethbridge)
Online: Submit a service request