Sign In

Managing our Sewer System Together: Sewer Problems

Do you have sewer issues?

We can investigate and help you come up with solutions.

Note: As of March 1, 2021 there will be in home sewer service charges. See the brochure for new changes and further details. The information to the right shows the summary of charges to be applied.

  1. Give us a call at 311 if you have any questions or if you are experiencing water/sewer problems. Please have your utility account number available as all charges will go to the utility account associated with the address. 

  2. We will send someone out to investigate if we can't help you over the phone. In emergency situations, we have coverage 24/7.

  3. We will help you find solutions to the issues you are experiencing.

What is changing?

The City of Lethbridge will continue to provide in home sewer services, 24 hours a day, seven days a week. Effective March 1, 2021 the wastewater bylaw was changed to implement charges for this service.


What can you do to prevent a sewer back up?

The only thing that should go down the sewer that didn't come out of your body is toilet paper. Paper towel, wipes, feminine hygiene products, oil or grease should never been flushed down a toilet or poured down a sink.

Calling to book an appointment for annual maintenance on your sewer line will help to keep tree roots from causing a blockage.

If a defect in your sewer line is noted by our technicians, complete the necessary repairs as soon as possible.


Not sure if you should call?

If you suspect a problem, give us a call and we can help you find a solution!


The following may be reason to call:

  • Does your toilet seem sluggish?
  • Are there smells in your house?
  • Do you have large trees in your yard that may be blocking the sewer?
  • Have you noticed pooling around your drains in the basement?
  • Are your drains backing up when you are not using water?
  • Unsure? Give us a call!




How do I prepare for the City's visit?

An adult must be present for all sewer appointments unless the clean out is outside of the building. The technicians will need clear access to a clean out with at least a 4-inch opening.

What is a clean out?
It is a 3 - 4 inch access point to the sewer system.


As you can see, clean outs can be in some unusual spaces!

What is NOT a clean out? toilets, drains, sump pump


Crews carry heavy equipment, so please make sure there is a clear path to the clean out in your home so crews can do their job quickly and efficiently.


For more information

Phone: 311 or 403-320-3111 (if outside of Lethbridge)
Online: Submit a service request