Windrow assistance sign-up now open

Residents who live on snow routes can now call 311 to sign up for the Windrow Assistance Service. During the winter season, when snow routes are activated, snow is plowed to the right of the road and forms windrows. The Windrow Assistance Service is intended for residents who live on snow routes and have mobility challenges related to navigating windrows. The new service is being piloted this winter to create a parking-to-home access passage through the windrow for those who subscribe. 

Sign up until September 27 

Snow route residents are encouraged to learn about the service and if applicable, call 311 between September 16 -27 to register. The sign-up window is the only time residents can subscribe for the 2024/2025 winter season. This is to ensure enough resources can be allocated to the number of homes who subscribe. No late sign-up will be permitted.

During the call, residents will be given more details and if signing up, asked to provide personal and property information related to delivering the service.

Service expectations

Before signing up for the program, snow route residents are encouraged to learn about how the service is delivered to determine if it will meet their needs.

One windrow passage will be created per property and service may be delivered up to three days after snow routes are plowed. Residents will continue to be responsible for clearing sidewalks, pathways, and other snow on their property. If a faster level of service is required, or if an entire driveway needs clearing, residents may prefer to hire a private snow-clearing company. Other options may included identifying family, friends, or neighbours who can assist with shoveling.

Following the conclusion of the 2024/2025 winter season, feedback will be sought from those residents who signed up and the findings will be reported back to City Council for review. 

To learn more about the City’s changes to winter operations for roadways can visit lethbridge.ca/snow or connect with 311 for more information. 

For Public Inquiries: 

Call or chat with 311 | Monday to Friday, 8 a.m. to 4:30 p.m.