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Making a Claim

If you have experienced a loss and believe it is a result of the City's negligence, you may submit a Notice of Claim. In some situations, you are required to place the City on notice in writing within 30 days of the event, or within 21 days if the incident involves snow, ice or slush on roads or sidewalks. 

Submit the completed Notice of Claim by email or mail to the following address as soon as possible. Submission of the Notice of Claim opens a file with Risk and Controls which begins an investigation and is not intended to imply your claim will be paid. Information/evidence must indicate that the City was negligent. 

Risk & Controls
910 4 Ave S, Lethbridge, AB T1J 0P6
Email: claims@lethbridge.ca   |   Phone:  311   |   Fax: 403-320-3822

What to expect

  
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When the Risk and Controls department receives your Notice of Claim, you will receive an email reply acknowledging receipt.

Acknowledgments are not typically sent if a claim is received in person.

Alternative arrangements can be made if you do not have email access; however, this may result in delays in communication.

  

We will start an investigation, which may include visiting the incident location, obtaining documents, and speaking to employees or other persons who may have knowledge of the situation.

In some instances, the claim may be investigated by our insurer.

The purpose of the investigation is to determine the liability of the City as governed by the 

Municipal Government Act Part 13 Division 1 Liability of Municipalities.


Once the investigation is complete, you will be notified of the City's position in writing.


 

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in the injury or damage.

The City is governed by the Municipal Government Act (MGA). All claims are investigated and considered on their individual facts. Like most Canadian municipalities, the City of Lethbridge provides compensation only when it is legally liable. The intent is to provide an equitable policy for the taxpaying public, who ultimately bear the cost of these claims.
 

 

The information on this website should not be received as insurance or legal advice. If you have a legal questions, you need to talk to a lawyer. We suggest in all cases of damage you also contact your insurance company or broker.

  

Claim Options

  
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When making a claim against the City for property damage related to City trees, there are several factors that are considered in determining the City's responsibility.

Some of these factors include:

  • Whether the City was put on notice or was aware of the condition of the tree prior to the incident
  • If the City was aware of the condition of the tree, whether the City's inspection and maintenance activities were reasonable
  • Were there extraordinary weather conditions at the time of the event

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. Ownership of a tree does not constitute negligence. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  

The City has hundreds of kilometers of roadways. Potholes can develop quickly and unexpectedly, especially in times of severe moisture and freeze thaw cycles.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  

The City can experience intense and unusual weather conditions including hail, tornado, snow and ice, floods, and chinook winds. The City cannot control these conditions and therefore would not be held liable for your damages. 

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.


Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  


If you have found yourself involved in a motor vehicle collision involving a City vehicle you will need to contact your own insurance company to report the event. Under the Direct Compensation for Property Damage (DCPD), your own insurance company pays for repairs to your vehicle when you are not at-fault for a collision. You must contact your own insurance company for your repairs.

Notice of Claim Form

  

The City has an annual inspection program to maintain our sidewalks and roadways including identification and prioritization of repairs. The unexpected development of trip hazards on our sidewalks and roadways is also affected by weather and traffic conditions.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

Notice of Claim Form

  

​Interruption to electric services can occur unexpectedly from various causes such as weather, nature, or equipment failure within the property or throughout the City. The City of Lethbridge offers a 24/7 emergency service by contacting 311 for assistance.

If you choose to call your own electrical contractor rather than the City of Lethbridge, we are unable to reimburse those contractor expenses. If the power issue is within the private property, the resident may be responsible for the costs of a private contractor if needed.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. Ownership of a utility does not constitute negligence. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  
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​Interruption to water services and sewer backups can occur unexpectedly from various causes.  If you experience issues with your water or sewer, the City of Lethbridge offers a 24/7 emergency service provided a cleanout is accessible within the property. More information about this service can be obtained by calling 311 or on the City website for water services

If you choose to call your own plumbing contractor rather than the City of Lethbridge, we are unable to reimburse those contractor expenses. 

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. Ownership of a utility does not constitute negligence. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  

In the interest of public safety, emergency services may be required to forcefully enter a property which may result in damage. If a search warrant is being legally executed or emergency services must enter in order to ensure public, patient, and/or staff safety the City cannot accept liability.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 30 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

Notice of Claim Form

  

The City provides snow and ice removal according to a City council-approved Snow and Ice Control Policy priority system which is reviewed and updated annually.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a grossly negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 21 day notification period requirement from the date of the incident.

If you have insurance, report the damage to your insurance company as soon as possible.

 

Notice of Claim Form

  

If you are a passenger on a Lethbridge Transit vehicle and have sustained a personal injury, a medical provider should be contacted immediately for assistance. It is to your benefit to advise the City of your claim by completing a Notice of Claim within 30 days of the event.

The City's insurance company may provide out-of-pocket medical assistance through the Section B Accident Benefit automobile insurance coverage. This is a "no fault" benefit available if you require medical treatment for injuries obtained from an accident.

Bodily injury settlements may only be considered when there is sufficient evidence of the City's negligence or wrongdoing in the use and operation of the motor vehicle.

Notice of Claim Form

  

​The City experiences weather conditions that can cause ice and other slippery or wet conditions to appear on our sidewalks and roadways. Snow and ice control is provided according to a City Council-approved Snow and Ice Control Policy priority system that is reviewed and updated annually.

It is important to note that the City is not responsible for snow removal on all sidewalks and roadways in the city. The City has Bylaws in place that require adjacent property owners to remove snow and ice from the adjoining sidewalks.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a grossly negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that with this type of loss there is a 21 day notification period requirement from the date of the incident.

Notice of Claim Form

  

​If you or your property have experienced a loss and you feel it was a result of the City's negligence, a Notice of Claim form may be submitted.

If you have insurance, report the damage to your insurance company as soon as possible.

The City will not provide compensation for your losses unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City is governed by the Municipal Government Act.

Please note that if the loss is regarding snow, ice, or slush on roadways or sidewalks, there is a 21 day notification period requirement.

For all other claims, there is a 30 day notification period requirement.

Notice of Claim Form

Frequently Asked Questions

What is the time limit to file a Notice of Claim?

21 days after the occurrence of the event for all claims related to snow, ice, or slush on roads or sidewalks.

30 days after the occurrence of the event for all other claims.

Download the Notice of Claim Form

 

Why should I contact my insurance company?

Here's what you should know about going through your insurance:

  • Your insurance coverage is generally more extensive than what you may recover from the City through a third party liability claim.
  • Often your insurance company will pay for your loss up front, regardless of who is responsible for your damage.
  • Third party liability claims take time as an investigation will be conducted by the City's Claim Analyst and/or insurance company to determine if the City was negligent.
  • Payment from the City is not guaranteed.
  • If the City is found to be negligent, the amount that you would receive in compensation is limited to its current value, not its replacement value.
  • Under the Direct Compensation for Property Damage (DCPD), your own insurance company pays for repairs to your vehicle when you are not at-fault for a collision. You must contact your own insurance company for your repairs.

 

Will the City come out to fix our property?

In general, City crews will not attend private property to conduct repairs. Any repairs on private property are the responsibility of the property owner. The City does not provide or make any recommendations on contractors.

 

Will a City Representative or Adjuster come look at my vehicle/property?

In most instances, we will ask you to submit photos, estimates or proof of repair for your damage and do not come out to look at it personally.  There are circumstances where an adjuster may need to view the property or obtain a statement from you.  In these cases, an appointment will be arranged at your convenience.

 

Do I need a lawyer?

The City does not provide legal advice or guidance to any person making a claim. It is your decision whether or not to hire a lawyer.