Electricity and natural gas products and services are competitive in Alberta. You are free to choose a retailer of your choice. You can find a listing of licensed Alberta Retailers and compare prices at the Utilities Consumer Advocate website or call 310-4455 (toll-free in Alberta).

To sign up for or cancel utilities with the City of Lethbridge, there are several options available:

Online

You can use our online chat service or fill out the online application form. Our customer service specialists are available to help you through the process.

Apply for or cancel utility service

Phone

You can also call 311 (or 403-320-3111 if you use VOIP or are outside Lethbridge). Our customer service specialists are available Monday to Friday from 8 a.m. to 4:30 p.m. (closed holidays).

In-person

If you prefer in-person, you can do so at City Hall. Our office hours are Monday to Friday from 8 a.m. to 4:30 p.m. (closed holidays). Our address is:

City Hall
910 4 Avenue South
Lethbridge, AB T1J 0P6

Our customer service specialists will be happy to assist you with signing up for utilities and answer any questions you may have.