Access-A-Ride (AAR) is a city of Lethbridge service for people who are unable to use the regular public transit service with safety and dignity. AAR is a
shared-ride public transportation service that operates within the
City of Lethbridge, it is not a direct ride service. Service is provided on an "accessible door to door" basis, providing a safe and secure trip from origin to destination.
Booking and scheduling decisions are made to optimize our services for as many customers as we possibly service. The costs of our services are slightly offset by fares collected from our clients, the remaining operating deficit is funded by the City of Lethbridge.
Lifemark is the City of Lethbridge Transit's chosen service provider who is responsible for:
- Receiving and reviewing all Access-A-Ride applications; including the accompanying medical information from a Physician, Occupational Therapist and/or Physical Therapist
- Booking a functional/cognitive assessment with a qualified Occupational Therapist and/or Kinesilogist to assist in the decision making process
- Make a recommendation regarding eligibility to the City of Lethbridge Transit Access-A-Ride program
Lifemark is one of Canada’s largest Canadian-owned health management companies and has experience in providing these types of services to other municipalities across Canada. Their mission is to deliver the highest standard in medical, rehabilitative, disability/claim management, education and wellness services.
Lifemark is a leader in the employer services health care field across Canada. In Alberta, they have over 30 clinics and several specializing in Employer Services. The majority of their clinics are authorized WCB service providers, preferred providers for insurance companies, and provide medical and rehabilitation services to the general population through Alberta Health Services.
Notification of Eligibility Status within 10 to 15 business days following the completion of the assessment by Lifemark Health as follows:
- Conditional (State Condition)
- During winter months when snow and ice would impact balance and mobility
- Should receive service then be reassessed at 3 months
- Should receive service then be reassessed at 6 months
- Should receive service then be reassessed at 1 year
- Other. Specify condition and duration:
- Temporary (State Duration):
- In-Eligible for Access-A-Ride
Once a decision is made, a letter will be mailed to the applicant. If approved, a registration number will be issued and included in the letter. If declined, the reasons outlining the decision will be provided in the letter.
If your registration is denied by ACCESS-A-Ride, you may appeal this decision Lifemark Health by putting your request in writing uploading your request through the Lifemark Application Portal. Please ensure to include additional medical to support your appeal. Lifemark will acknowledge receipt of appeal within 1 business day and review your request within 5 business days. Lifemark will issue a letter to the City of Lethbridge Access-A-Ride Transit. City of Lethbridge will advise you of the appeal decision. If you wish to appeal again, your appeal will be reviewed by the Transit Appeal Panel.
To request a formal review, please send a letter to the:
Chairman of the Transit Appeal Panel.
619 - 4 Ave N
Lethbridge, AB T1H 0K4
Web Booking is our online ride reservation site for registered AAR clients with an email address on file. Web Booking allows you to:
- Book AAR trips using any computer, tablet or smartphone.
- View your records.
- View your confirmed reservations for the next seven days.
- A trip can be booked up to seven days in advance.
- Trip cancellations can be completed online.
The Access-A-Ride Web Booking system enables clients the freedom to book trips without having to call a booking agent. If you are interested in registering for web booking please go to aarbooking.lethbridge.ca
to get started. This is a free service.
Cash Fare (exact fare required)
Breeze Card Replacement Fee (replacement cards only available at the Lethbridge Transit main office)
10 Breeze Card Rides
20 Breeze Card Rides
30 Breeze Card Rides
40 Breeze Card Rides
**Bill on accounts available please contact us for more information.
HeadsUP is a customized alert system for Access-A-Ride clients that provides a “heads up” about your scheduled trips via phone, email or text message. You can pick which alerts you want to receive and how you want to receive them. Receive a reminder automated phone call the night before your trip and either confirm or cancel your trip right on that call. You can choose to receive an alert when the bus is on its way to pick you up letting you know the exact time it will arrive. Receive emails or text messages as receipts of new bookings, cancellations, changes to your trips or no shows.
Booking hours: Monday to Friday, 7:30 AM - 4:00 PM
*Closed on weekends and statutory holidays
For after-hours AAR trip
cancellations call 403-329-6464