Celebrating seven years for 311 in Lethbridge

March 11 marks 3‑1‑1 Day, and this year also celebrates seven years of 311 service in Lethbridge. Since its launch in 2019, the City’s 311 team has supported residents through more than 750,000 calls and continues to be a central point of contact for information and service requests.

In 2025, activity across both the 311 Contact Centre and 311 at City Hall included:

• 103,515 phone calls
• 7,276 online chats
• 31,563 in-person visits
• 128,206 information requests
• 21,430 service requests

This year also brings a new development for City of Lethbridge staff: Employee 311. The internal support system provides employees with a single, consistent way to find information and request assistance. The new platform streamlines internal processes and helps ensure staff receive timely, reliable support.

Residents can continue to rely on 311 for current details on City programs, events and service availability. Service requests, including pothole repairs, graffiti cleanup or arranging for large item pickup, can also be submitted through 311.

Live agents are available Monday to Friday from 8 a.m. to 4:30 p.m. An after‑hours trouble line remains in place for urgent issues, including power outages and watermain breaks.

For Public Inquiries:
Call or chat 311 | Monday to Friday, 8 a.m. to 4:30 p.m.