It’s a breeze with Breezy: Lethbridge names its 311 chatbot

The City of Lethbridge’s new 311 chatbot officially has a name: Breezy! True to its name, Breezy makes finding City information quick, easy and hassle-free.  

Selected through a community naming contest, the name is inspired by Lethbridge’s well-known windy character and reflects both local identity and ease of use. 

Breezy will continue to serve as the City’s digital assistant, providing fast, convenient access to information about programs and services, anytime day or night.  

Since launching on April 28, Breezy has already supported thousands of customer interactions. The chatbot has handled 2,159 total interactions, with 1,795 inquiries resolved directly by Breezy and 364 seamlessly transferred to 311 Customer Service Representatives for additional support.  

The introduction of Breezy is part of the City’s ongoing commitment to modern, user-friendly service delivery. By combining digital tools with expert staff support, the City continues to expand access to information and improve overall customer experience.  

Residents can continue to explore Breezy and learn more about City services by visiting lethbridge.ca.  

For Public Inquiries:    

Call or chat 311 | Monday to Friday, 8 a.m. to 4:30 p.m.