Lethbridge 311, now at your fingertips
Since March 11, 2019, the friendly folks at Lethbridge 311 have been helping answer residents' questions about City services – 344,250 questions to be precise.
Our 311 specialists can assist with getting rid of that old beer fridge, what to do with yard waste, fixing potholes, streetlights, broken trees and much, much more! Residents rely on 311 to get answers and now contacting them is easier than ever.
Today, we are proud to launch 311Chat, a live online chat available on lethbridge.ca and 311.lethbridge.ca.
"I am thrilled that we are able to offer a new, convenient way for residents to get answers to their questions about City services," says Mayor Blaine Hyggen. "Expanding on an already reliable and valuable service in our community will allow residents to get the answers they need and will help inform Council on residents' thoughts about City programs and services."
The 311Chat is available on lethbridge.ca or 311.lethbridge.ca during regular business hours, connecting residents with a qualified customer service specialist. The 311Chat offers a convenient, easy to use option for residents to get the answers they need on any City of Lethbridge program or service without having to call 311.
"Shortly after launching 311 in 2019 we began looking for what's next, looking for other ways to better serve our residents," says Travis Hillier, General Manager of Customer Service and 311. "Today, we're thrilled to be launching that next step in customer service with 311Chat which offers the same exceptional customer service that our residents have learned to trust over the past three and a half years."
The 311Chat is accessible by clicking the "Let's Chat" icon on the bottom of lethbridge.ca or 311.lethbridge.ca on your desktop, mobile device or tablet. The 311Chat system is integrated with the existing 311 system and other City technology to easily log customer inquiries and issue service requests to the appropriate department to be tracked and handled efficiently.
The 311Chat is live now with agents online and ready to help residents with their requests.