Make your voice count: Community Satisfaction Survey now open

Starting today, the City of Lethbridge is launching a Community Satisfaction Survey to gather valuable feedback from residents and help guide ongoing efforts to improve programs and services.  

This brief, 10-minute phone survey serves as a targeted pulse check, aligned with the City’s key performance indicators. The results help measure progress and support continuous improvement. Forum Research Inc. will conduct the phone survey on behalf of the City of Lethbridge.  

“The 2025 Community Satisfaction Survey allows residents to provide important feedback on the City’s performance,” says Tara Grindle, Communications and Engagement Manager. “It helps us identify what’s working well and where we need to improve, all while reinforcing our commitment to transparency, accountability and data-driven decision making.” 

To ensure the survey reflects the diverse voices of Lethbridge, it will be conducted in two formats: a statistically valid telephone survey and an open-link survey available online until August 15. This dual approach ensures all residents have the opportunity to participate, while maintaining the integrity of the data. Residents are encouraged to complete the survey and share their experiences as a way to improve the community. 

The City has traditionally conducted a comprehensive, 20-minute, statistically valid survey every four years, which played a key role in informing City Council during operating budget deliberations. The longer format, 20-minute survey will be recommended as part of the engagement plan for the 2028-2031 operating budget. If approved by Council at that time, the survey would be executed in 2027.   

Your feedback plays a vital role in shaping how the City plans, delivers and improves the services that matter most to you. Don’t miss your chance to have your say!  

For Public Inquiries: 
Call or chat with 311 | Monday to Friday, 8 a.m. to 4:30 p.m.