Complaints are treated seriously and members of the public who have a complaint against the police service are encouraged to report it.
If you have a concern about the conduct of a police officer or the services provided by the LPS, attend the police station in-person or call the Staff Sergeant on duty at 403-327-2210 during business hours to discuss the matter. The officer will listen to your concern and see if it can be addressed informally, perhaps by providing you with additional information.
Making a Formal Complaint
If you are not satisfied with efforts to resolve your concern, a formal complaint may be directed to the Police Review Commission (PRC).
The PRC is an independent civilian agency formed by the provincial government on December 1, 2025 to investigate serious incidents, criminal allegations and public complaints involving police in Alberta. Their mandate is to conduct fair, unbiased investigations that hold law enforcement accountable while strengthening public confidence in policing across Alberta.
For more information and to access contact details, visit the Police Review Commission (PRC) website at https://www.albertaprc.ca/
Complaints made prior to Dec. 1st remain the responsibility of the Lethbridge Police Service. If you have a question about a complaint you made prior to Dec.1st, 2025 please contact LPS with your concern.